Amon Dîn
Collection
A collection of datasets from the Nigerian Telecommunications Sector
•
34 items
•
Updated
•
1
ticket_id
stringlengths 11
11
| created_at
timestamp[ns]date 2025-09-01 00:00:00
2025-10-01 23:59:00
| customer_id
stringlengths 11
11
| phone_number
stringlengths 14
14
| operator
stringclasses 4
values | issue_type
stringclasses 9
values | priority
stringclasses 4
values | status
stringclasses 4
values | channel
stringclasses 5
values | assigned_to
stringclasses 900
values | resolution_time_hours
float64 1
168
⌀ | customer_satisfaction
float64 1
5
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
TKT00000001
| 2025-09-13T16:40:00
|
CUST7722393
|
+2349068845997
|
MTN
|
account_query
|
high
|
closed
|
call_center
|
AGENT888
| 15
| 5
|
TKT00000002
| 2025-10-01T20:11:00
|
CUST9194960
|
+2348087601565
|
Airtel
|
data_not_working
|
critical
|
resolved
|
app
|
AGENT595
| 1
| 2
|
TKT00000003
| 2025-09-12T23:54:00
|
CUST1743764
|
+2349085521648
|
9mobile
|
network_issue
|
low
|
closed
|
social_media
|
AGENT310
| 89
| 5
|
TKT00000004
| 2025-09-27T16:04:00
|
CUST9698149
|
+2348103638287
|
MTN
|
network_issue
|
medium
|
in_progress
|
social_media
|
AGENT785
| null | null |
TKT00000005
| 2025-09-18T12:34:00
|
CUST9737287
|
+2349034827799
|
MTN
|
recharge_failed
|
medium
|
closed
|
call_center
|
AGENT536
| 57
| 4
|
TKT00000006
| 2025-09-21T21:30:00
|
CUST9900896
|
+2348054498620
|
Glo
|
call_quality
|
medium
|
closed
|
app
|
AGENT362
| 64
| 1
|
TKT00000007
| 2025-09-26T15:42:00
|
CUST3854537
|
+2347038552040
|
MTN
|
roaming_issue
|
low
|
resolved
|
social_media
|
AGENT998
| 105
| 2
|
TKT00000008
| 2025-09-19T22:54:00
|
CUST2064434
|
+2348035876367
|
MTN
|
sim_issue
|
high
|
in_progress
|
call_center
|
AGENT494
| null | null |
TKT00000009
| 2025-09-15T07:02:00
|
CUST3808516
|
+2349019141941
|
Airtel
|
value_added_service
|
low
|
closed
|
call_center
|
AGENT266
| 109
| 5
|
TKT00000010
| 2025-09-12T23:26:00
|
CUST5231923
|
+2348128980501
|
Airtel
|
data_not_working
|
low
|
in_progress
|
app
|
AGENT864
| null | null |
TKT00000011
| 2025-09-27T08:12:00
|
CUST3436443
|
+2348021063212
|
Airtel
|
data_not_working
|
low
|
closed
|
email
|
AGENT337
| 122
| 4
|
TKT00000012
| 2025-09-03T14:17:00
|
CUST5231277
|
+2348088912184
|
Airtel
|
billing_dispute
|
medium
|
resolved
|
social_media
|
AGENT739
| 66
| 3
|
TKT00000013
| 2025-09-08T09:36:00
|
CUST2267587
|
+2349078279539
|
Airtel
|
network_issue
|
medium
|
resolved
|
app
|
AGENT925
| 64
| 3
|
TKT00000014
| 2025-09-07T15:33:00
|
CUST4145225
|
+2348146084177
|
MTN
|
roaming_issue
|
medium
|
closed
|
social_media
|
AGENT294
| 44
| 1
|
TKT00000015
| 2025-09-11T15:07:00
|
CUST9877276
|
+2348147532799
|
MTN
|
data_not_working
|
critical
|
resolved
|
call_center
|
AGENT682
| 3
| 5
|
TKT00000016
| 2025-09-08T03:13:00
|
CUST4579750
|
+2349078887886
|
Airtel
|
value_added_service
|
medium
|
in_progress
|
call_center
|
AGENT379
| null | null |
TKT00000017
| 2025-09-09T20:04:00
|
CUST3357050
|
+2348134573690
|
MTN
|
value_added_service
|
high
|
closed
|
call_center
|
AGENT641
| 19
| 3
|
TKT00000018
| 2025-09-20T02:54:00
|
CUST4676492
|
+2347052905586
|
Glo
|
account_query
|
low
|
closed
|
app
|
AGENT165
| 126
| 4
|
TKT00000019
| 2025-09-27T15:44:00
|
CUST6225010
|
+2347057111735
|
Glo
|
network_issue
|
low
|
resolved
|
social_media
|
AGENT627
| 94
| 1
|
TKT00000020
| 2025-09-15T23:23:00
|
CUST6440012
|
+2348110650671
|
Glo
|
account_query
|
critical
|
resolved
|
app
|
AGENT899
| 2
| 3
|
TKT00000021
| 2025-09-29T09:11:00
|
CUST3718760
|
+2349080602898
|
9mobile
|
value_added_service
|
high
|
closed
|
social_media
|
AGENT786
| 23
| 3
|
TKT00000022
| 2025-09-23T14:26:00
|
CUST6751350
|
+2349035451512
|
MTN
|
sim_issue
|
high
|
open
|
social_media
|
AGENT447
| null | null |
TKT00000023
| 2025-09-08T02:56:00
|
CUST4102812
|
+2348118132094
|
Glo
|
roaming_issue
|
low
|
open
|
app
|
AGENT264
| null | null |
TKT00000024
| 2025-09-12T01:44:00
|
CUST9660769
|
+2349059195974
|
Glo
|
recharge_failed
|
medium
|
open
|
call_center
|
AGENT241
| null | null |
TKT00000025
| 2025-09-28T22:22:00
|
CUST6618071
|
+2349012998333
|
Airtel
|
network_issue
|
medium
|
resolved
|
call_center
|
AGENT624
| 48
| 4
|
TKT00000026
| 2025-09-28T03:28:00
|
CUST5472793
|
+2348165319483
|
MTN
|
value_added_service
|
medium
|
closed
|
social_media
|
AGENT863
| 66
| 2
|
TKT00000027
| 2025-09-19T01:18:00
|
CUST8315810
|
+2349054477064
|
Glo
|
billing_dispute
|
high
|
resolved
|
app
|
AGENT528
| 17
| 2
|
TKT00000028
| 2025-09-27T13:55:00
|
CUST2129536
|
+2349030917445
|
MTN
|
value_added_service
|
low
|
resolved
|
call_center
|
AGENT262
| 146
| 3
|
TKT00000029
| 2025-09-11T10:30:00
|
CUST1739360
|
+2347085338261
|
Airtel
|
roaming_issue
|
low
|
resolved
|
call_center
|
AGENT611
| 88
| 3
|
TKT00000030
| 2025-09-05T06:37:00
|
CUST4025959
|
+2349022012338
|
Airtel
|
network_issue
|
medium
|
in_progress
|
call_center
|
AGENT972
| null | null |
TKT00000031
| 2025-09-13T11:05:00
|
CUST7619512
|
+2349066310307
|
MTN
|
network_issue
|
high
|
in_progress
|
call_center
|
AGENT964
| null | null |
TKT00000032
| 2025-09-07T09:07:00
|
CUST9267760
|
+2348133302060
|
MTN
|
network_issue
|
low
|
resolved
|
app
|
AGENT899
| 162
| 4
|
TKT00000033
| 2025-09-04T10:02:00
|
CUST2502466
|
+2349077194190
|
Airtel
|
billing_dispute
|
medium
|
closed
|
app
|
AGENT891
| 71
| 1
|
TKT00000034
| 2025-09-16T09:33:00
|
CUST9384331
|
+2348080689299
|
Airtel
|
value_added_service
|
medium
|
closed
|
email
|
AGENT249
| 55
| 1
|
TKT00000035
| 2025-09-07T18:25:00
|
CUST2597668
|
+2348087478124
|
Airtel
|
account_query
|
high
|
closed
|
call_center
|
AGENT719
| 23
| 2
|
TKT00000036
| 2025-09-08T19:09:00
|
CUST4864737
|
+2348140343662
|
MTN
|
network_issue
|
medium
|
open
|
call_center
|
AGENT907
| null | null |
TKT00000037
| 2025-09-23T12:25:00
|
CUST7330247
|
+2349094241549
|
9mobile
|
call_quality
|
medium
|
resolved
|
app
|
AGENT412
| 54
| 1
|
TKT00000038
| 2025-09-21T08:26:00
|
CUST7010599
|
+2348035506408
|
MTN
|
sim_issue
|
high
|
closed
|
call_center
|
AGENT899
| 17
| 2
|
TKT00000039
| 2025-09-01T06:30:00
|
CUST2172267
|
+2347030589412
|
MTN
|
network_issue
|
medium
|
resolved
|
call_center
|
AGENT209
| 72
| 3
|
TKT00000040
| 2025-09-08T17:33:00
|
CUST1079913
|
+2348117853696
|
Glo
|
call_quality
|
low
|
in_progress
|
call_center
|
AGENT634
| null | null |
TKT00000041
| 2025-09-08T05:39:00
|
CUST7009693
|
+2348130000196
|
MTN
|
recharge_failed
|
low
|
closed
|
app
|
AGENT563
| 142
| 2
|
TKT00000042
| 2025-09-25T19:33:00
|
CUST3042825
|
+2348065115824
|
MTN
|
account_query
|
high
|
resolved
|
call_center
|
AGENT242
| 5
| 1
|
TKT00000043
| 2025-10-01T07:26:00
|
CUST9013865
|
+2348112335708
|
Glo
|
value_added_service
|
medium
|
resolved
|
call_center
|
AGENT146
| 67
| 5
|
TKT00000044
| 2025-09-19T04:56:00
|
CUST8928164
|
+2347037441222
|
MTN
|
data_not_working
|
medium
|
resolved
|
email
|
AGENT369
| 58
| 5
|
TKT00000045
| 2025-09-10T02:28:00
|
CUST1257311
|
+2347019704818
|
Airtel
|
sim_issue
|
low
|
in_progress
|
call_center
|
AGENT285
| null | null |
TKT00000046
| 2025-09-27T10:28:00
|
CUST5785578
|
+2348141463262
|
MTN
|
value_added_service
|
medium
|
resolved
|
call_center
|
AGENT491
| 26
| 1
|
TKT00000047
| 2025-09-12T18:20:00
|
CUST9707818
|
+2348074267581
|
Glo
|
sim_issue
|
high
|
in_progress
|
call_center
|
AGENT547
| null | null |
TKT00000048
| 2025-09-17T00:24:00
|
CUST8963153
|
+2348187711380
|
9mobile
|
value_added_service
|
low
|
resolved
|
app
|
AGENT579
| 146
| 4
|
TKT00000049
| 2025-09-17T19:36:00
|
CUST7663513
|
+2348140731182
|
MTN
|
data_not_working
|
high
|
in_progress
|
app
|
AGENT154
| null | null |
TKT00000050
| 2025-09-16T14:33:00
|
CUST7532231
|
+2348074310782
|
Glo
|
sim_issue
|
low
|
resolved
|
call_center
|
AGENT596
| 102
| 5
|
TKT00000051
| 2025-09-08T12:47:00
|
CUST1677566
|
+2348101092749
|
MTN
|
roaming_issue
|
low
|
resolved
|
call_center
|
AGENT638
| 101
| 2
|
TKT00000052
| 2025-09-05T03:52:00
|
CUST7500134
|
+2349073859418
|
Airtel
|
sim_issue
|
high
|
open
|
app
|
AGENT304
| null | null |
TKT00000053
| 2025-09-25T14:45:00
|
CUST4188911
|
+2348031827820
|
MTN
|
network_issue
|
low
|
in_progress
|
call_center
|
AGENT388
| null | null |
TKT00000054
| 2025-09-06T19:52:00
|
CUST9385315
|
+2348093905183
|
9mobile
|
roaming_issue
|
critical
|
resolved
|
call_center
|
AGENT429
| 1
| 5
|
TKT00000055
| 2025-09-26T12:21:00
|
CUST3027186
|
+2348164810866
|
MTN
|
network_issue
|
high
|
resolved
|
app
|
AGENT230
| 20
| 4
|
TKT00000056
| 2025-09-28T23:38:00
|
CUST9426895
|
+2348105916950
|
MTN
|
sim_issue
|
critical
|
closed
|
call_center
|
AGENT992
| 3
| 1
|
TKT00000057
| 2025-09-22T21:44:00
|
CUST6142513
|
+2349021991684
|
Airtel
|
value_added_service
|
high
|
resolved
|
app
|
AGENT900
| 6
| 3
|
TKT00000058
| 2025-09-03T17:37:00
|
CUST7393435
|
+2349050682609
|
Glo
|
billing_dispute
|
medium
|
closed
|
call_center
|
AGENT284
| 68
| 5
|
TKT00000059
| 2025-09-08T21:47:00
|
CUST1824798
|
+2349088571907
|
9mobile
|
billing_dispute
|
high
|
resolved
|
call_center
|
AGENT674
| 22
| 2
|
TKT00000060
| 2025-09-16T20:59:00
|
CUST2254398
|
+2348183632980
|
9mobile
|
data_not_working
|
medium
|
closed
|
call_center
|
AGENT787
| 65
| 3
|
TKT00000061
| 2025-09-12T11:00:00
|
CUST9444796
|
+2347012652364
|
Airtel
|
recharge_failed
|
medium
|
resolved
|
call_center
|
AGENT355
| 61
| 5
|
TKT00000062
| 2025-09-18T13:27:00
|
CUST3513014
|
+2349076403548
|
Airtel
|
data_not_working
|
critical
|
resolved
|
email
|
AGENT238
| 3
| 3
|
TKT00000063
| 2025-09-12T06:36:00
|
CUST7247860
|
+2349079631688
|
Airtel
|
roaming_issue
|
high
|
in_progress
|
call_center
|
AGENT278
| null | null |
TKT00000064
| 2025-09-07T04:21:00
|
CUST8234546
|
+2347013993973
|
Airtel
|
recharge_failed
|
medium
|
in_progress
|
call_center
|
AGENT239
| null | null |
TKT00000065
| 2025-09-03T10:17:00
|
CUST4983131
|
+2348083234471
|
Airtel
|
network_issue
|
medium
|
in_progress
|
app
|
AGENT645
| null | null |
TKT00000066
| 2025-09-15T03:09:00
|
CUST8549254
|
+2349062929253
|
MTN
|
value_added_service
|
low
|
resolved
|
app
|
AGENT366
| 77
| 2
|
TKT00000067
| 2025-09-09T22:34:00
|
CUST3778890
|
+2349061824376
|
MTN
|
billing_dispute
|
high
|
closed
|
app
|
AGENT585
| 11
| 1
|
TKT00000068
| 2025-09-24T00:17:00
|
CUST8804526
|
+2347039152436
|
MTN
|
recharge_failed
|
medium
|
resolved
|
social_media
|
AGENT469
| 70
| 1
|
TKT00000069
| 2025-09-02T11:52:00
|
CUST4319123
|
+2349071762741
|
Airtel
|
value_added_service
|
high
|
open
|
call_center
|
AGENT823
| null | null |
TKT00000070
| 2025-09-14T12:59:00
|
CUST2533498
|
+2348170998443
|
9mobile
|
sim_issue
|
low
|
closed
|
call_center
|
AGENT300
| 128
| 3
|
TKT00000071
| 2025-09-25T11:28:00
|
CUST3733674
|
+2347082399378
|
Airtel
|
roaming_issue
|
low
|
resolved
|
email
|
AGENT598
| 123
| 3
|
TKT00000072
| 2025-09-14T07:37:00
|
CUST5235818
|
+2348138194714
|
MTN
|
network_issue
|
low
|
resolved
|
call_center
|
AGENT663
| 100
| 3
|
TKT00000073
| 2025-09-08T10:33:00
|
CUST2216733
|
+2349081902285
|
9mobile
|
sim_issue
|
medium
|
closed
|
call_center
|
AGENT957
| 58
| 1
|
TKT00000074
| 2025-09-25T11:15:00
|
CUST3958327
|
+2349017779053
|
Airtel
|
value_added_service
|
medium
|
closed
|
call_center
|
AGENT817
| 48
| 1
|
TKT00000075
| 2025-09-11T08:55:00
|
CUST3903411
|
+2348027743291
|
Airtel
|
sim_issue
|
medium
|
resolved
|
app
|
AGENT275
| 71
| 5
|
TKT00000076
| 2025-09-19T04:12:00
|
CUST2687294
|
+2348060226699
|
MTN
|
roaming_issue
|
medium
|
closed
|
email
|
AGENT518
| 34
| 5
|
TKT00000077
| 2025-09-18T23:17:00
|
CUST2942956
|
+2349058941298
|
Glo
|
sim_issue
|
high
|
open
|
call_center
|
AGENT504
| null | null |
TKT00000078
| 2025-09-06T00:34:00
|
CUST1871239
|
+2349056598254
|
Glo
|
network_issue
|
medium
|
resolved
|
email
|
AGENT535
| 50
| 5
|
TKT00000079
| 2025-09-24T21:23:00
|
CUST3664485
|
+2348023063221
|
Airtel
|
data_not_working
|
critical
|
resolved
|
call_center
|
AGENT928
| 4
| 2
|
TKT00000080
| 2025-09-26T13:52:00
|
CUST1375560
|
+2348084402755
|
Airtel
|
call_quality
|
high
|
in_progress
|
walk_in
|
AGENT196
| null | null |
TKT00000081
| 2025-09-06T00:56:00
|
CUST1516756
|
+2349060451504
|
MTN
|
value_added_service
|
medium
|
resolved
|
call_center
|
AGENT892
| 59
| 1
|
TKT00000082
| 2025-09-03T23:18:00
|
CUST4190105
|
+2347055443255
|
Glo
|
sim_issue
|
medium
|
resolved
|
call_center
|
AGENT153
| 54
| 4
|
TKT00000083
| 2025-09-05T06:59:00
|
CUST4750181
|
+2347065323200
|
MTN
|
call_quality
|
high
|
resolved
|
call_center
|
AGENT916
| 10
| 1
|
TKT00000084
| 2025-09-02T19:27:00
|
CUST5017790
|
+2348125386187
|
Airtel
|
network_issue
|
high
|
resolved
|
email
|
AGENT139
| 5
| 1
|
TKT00000085
| 2025-09-26T04:59:00
|
CUST9277298
|
+2349038359880
|
MTN
|
billing_dispute
|
critical
|
closed
|
call_center
|
AGENT826
| 1
| 2
|
TKT00000086
| 2025-09-10T11:34:00
|
CUST2464410
|
+2348111177486
|
Glo
|
account_query
|
high
|
resolved
|
walk_in
|
AGENT853
| 20
| 2
|
TKT00000087
| 2025-09-16T20:05:00
|
CUST2012210
|
+2347033955554
|
MTN
|
billing_dispute
|
medium
|
resolved
|
email
|
AGENT787
| 33
| 2
|
TKT00000088
| 2025-09-02T10:24:00
|
CUST3990543
|
+2347089684266
|
Airtel
|
data_not_working
|
critical
|
resolved
|
social_media
|
AGENT541
| 1
| 3
|
TKT00000089
| 2025-09-29T11:13:00
|
CUST8722042
|
+2348130704305
|
MTN
|
roaming_issue
|
critical
|
resolved
|
call_center
|
AGENT264
| 3
| 5
|
TKT00000090
| 2025-09-05T10:26:00
|
CUST6002545
|
+2348092592092
|
9mobile
|
sim_issue
|
low
|
closed
|
social_media
|
AGENT540
| 145
| 2
|
TKT00000091
| 2025-09-04T16:19:00
|
CUST8246749
|
+2348117358595
|
Glo
|
sim_issue
|
medium
|
open
|
call_center
|
AGENT474
| null | null |
TKT00000092
| 2025-09-16T16:32:00
|
CUST7581020
|
+2348071085399
|
Glo
|
billing_dispute
|
medium
|
resolved
|
walk_in
|
AGENT968
| 40
| 5
|
TKT00000093
| 2025-09-04T04:46:00
|
CUST2463904
|
+2349017127560
|
Airtel
|
billing_dispute
|
low
|
closed
|
app
|
AGENT894
| 77
| 3
|
TKT00000094
| 2025-09-05T23:10:00
|
CUST7026308
|
+2348021647792
|
Airtel
|
value_added_service
|
low
|
resolved
|
walk_in
|
AGENT377
| 96
| 1
|
TKT00000095
| 2025-09-27T05:36:00
|
CUST6485613
|
+2348073239857
|
Glo
|
network_issue
|
critical
|
closed
|
call_center
|
AGENT977
| 3
| 4
|
TKT00000096
| 2025-09-21T01:41:00
|
CUST4671328
|
+2348140179331
|
MTN
|
account_query
|
high
|
closed
|
call_center
|
AGENT573
| 4
| 2
|
TKT00000097
| 2025-09-06T17:00:00
|
CUST3657622
|
+2348121285921
|
Airtel
|
value_added_service
|
high
|
resolved
|
call_center
|
AGENT253
| 21
| 4
|
TKT00000098
| 2025-09-26T23:31:00
|
CUST5713101
|
+2348051748371
|
Glo
|
value_added_service
|
low
|
resolved
|
email
|
AGENT832
| 85
| 1
|
TKT00000099
| 2025-09-30T20:26:00
|
CUST8294487
|
+2348090560729
|
9mobile
|
call_quality
|
medium
|
resolved
|
app
|
AGENT179
| 38
| 5
|
TKT00000100
| 2025-09-29T09:23:00
|
CUST4860955
|
+2349052885760
|
Glo
|
value_added_service
|
critical
|
resolved
|
call_center
|
AGENT213
| 2
| 5
|
Structured complaint and resolution logs from customer support channels
data/customer_support_ticket_records/| Column | Type | Sample Values |
|---|---|---|
ticket_id |
String | TKT00000001 |
created_at |
Datetime | 2025-09-13 16:40:00 |
customer_id |
String | CUST7722393 |
phone_number |
String | +2349068845997 |
operator |
String | MTN |
issue_type |
String | account_query |
priority |
String | high |
status |
String | closed |
channel |
String | call_center |
assigned_to |
String | AGENT888 |
resolution_time_hours |
Float | 15.0 |
customer_satisfaction |
Float | 5.0 |
ticket_id created_at customer_id phone_number operator issue_type priority status channel assigned_to resolution_time_hours customer_satisfaction
TKT00000001 2025-09-13 16:40:00 CUST7722393 +2349068845997 MTN account_query high closed call_center AGENT888 15.0 5.0
TKT00000002 2025-10-01 20:11:00 CUST9194960 +2348087601565 Airtel data_not_working critical resolved app AGENT595 1.0 2.0
TKT00000003 2025-09-12 23:54:00 CUST1743764 +2349085521648 9mobile network_issue low closed social_media AGENT310 89.0 5.0
This dataset incorporates authentic Nigerian telecommunications characteristics:
data/customer_support_ticket_records/customer_support_ticket_records.csv
data/customer_support_ticket_records/customer_support_ticket_records.parquet
import pandas as pd
# Load CSV
df = pd.read_csv('data/customer_support_ticket_records/customer_support_ticket_records.csv')
# Load Parquet (recommended for large datasets)
df = pd.read_parquet('data/customer_support_ticket_records/customer_support_ticket_records.parquet')
import pyarrow.parquet as pq
# Load Parquet
table = pq.read_table('data/customer_support_ticket_records/customer_support_ticket_records.parquet')
df = table.to_pandas()
MIT License - For educational and research purposes
Nigerian Telecom Datasets - Customer Support Ticket Records
Generated: 2025-10-05
Category: Customer and User Behavior
Rows: 300,000
This dataset is part of the Nigerian Telecom Datasets collection, which includes 34 datasets covering network performance, customer behavior, financial transactions, infrastructure, geospatial data, customer experience, and emerging technologies.