Dataset Viewer
Auto-converted to Parquet Duplicate
ticket_id
stringlengths
11
11
created_at
timestamp[ns]date
2025-09-01 00:00:00
2025-10-01 23:59:00
customer_id
stringlengths
11
11
phone_number
stringlengths
14
14
operator
stringclasses
4 values
issue_type
stringclasses
9 values
priority
stringclasses
4 values
status
stringclasses
4 values
channel
stringclasses
5 values
assigned_to
stringclasses
900 values
resolution_time_hours
float64
1
168
customer_satisfaction
float64
1
5
TKT00000001
2025-09-13T16:40:00
CUST7722393
+2349068845997
MTN
account_query
high
closed
call_center
AGENT888
15
5
TKT00000002
2025-10-01T20:11:00
CUST9194960
+2348087601565
Airtel
data_not_working
critical
resolved
app
AGENT595
1
2
TKT00000003
2025-09-12T23:54:00
CUST1743764
+2349085521648
9mobile
network_issue
low
closed
social_media
AGENT310
89
5
TKT00000004
2025-09-27T16:04:00
CUST9698149
+2348103638287
MTN
network_issue
medium
in_progress
social_media
AGENT785
null
null
TKT00000005
2025-09-18T12:34:00
CUST9737287
+2349034827799
MTN
recharge_failed
medium
closed
call_center
AGENT536
57
4
TKT00000006
2025-09-21T21:30:00
CUST9900896
+2348054498620
Glo
call_quality
medium
closed
app
AGENT362
64
1
TKT00000007
2025-09-26T15:42:00
CUST3854537
+2347038552040
MTN
roaming_issue
low
resolved
social_media
AGENT998
105
2
TKT00000008
2025-09-19T22:54:00
CUST2064434
+2348035876367
MTN
sim_issue
high
in_progress
call_center
AGENT494
null
null
TKT00000009
2025-09-15T07:02:00
CUST3808516
+2349019141941
Airtel
value_added_service
low
closed
call_center
AGENT266
109
5
TKT00000010
2025-09-12T23:26:00
CUST5231923
+2348128980501
Airtel
data_not_working
low
in_progress
app
AGENT864
null
null
TKT00000011
2025-09-27T08:12:00
CUST3436443
+2348021063212
Airtel
data_not_working
low
closed
email
AGENT337
122
4
TKT00000012
2025-09-03T14:17:00
CUST5231277
+2348088912184
Airtel
billing_dispute
medium
resolved
social_media
AGENT739
66
3
TKT00000013
2025-09-08T09:36:00
CUST2267587
+2349078279539
Airtel
network_issue
medium
resolved
app
AGENT925
64
3
TKT00000014
2025-09-07T15:33:00
CUST4145225
+2348146084177
MTN
roaming_issue
medium
closed
social_media
AGENT294
44
1
TKT00000015
2025-09-11T15:07:00
CUST9877276
+2348147532799
MTN
data_not_working
critical
resolved
call_center
AGENT682
3
5
TKT00000016
2025-09-08T03:13:00
CUST4579750
+2349078887886
Airtel
value_added_service
medium
in_progress
call_center
AGENT379
null
null
TKT00000017
2025-09-09T20:04:00
CUST3357050
+2348134573690
MTN
value_added_service
high
closed
call_center
AGENT641
19
3
TKT00000018
2025-09-20T02:54:00
CUST4676492
+2347052905586
Glo
account_query
low
closed
app
AGENT165
126
4
TKT00000019
2025-09-27T15:44:00
CUST6225010
+2347057111735
Glo
network_issue
low
resolved
social_media
AGENT627
94
1
TKT00000020
2025-09-15T23:23:00
CUST6440012
+2348110650671
Glo
account_query
critical
resolved
app
AGENT899
2
3
TKT00000021
2025-09-29T09:11:00
CUST3718760
+2349080602898
9mobile
value_added_service
high
closed
social_media
AGENT786
23
3
TKT00000022
2025-09-23T14:26:00
CUST6751350
+2349035451512
MTN
sim_issue
high
open
social_media
AGENT447
null
null
TKT00000023
2025-09-08T02:56:00
CUST4102812
+2348118132094
Glo
roaming_issue
low
open
app
AGENT264
null
null
TKT00000024
2025-09-12T01:44:00
CUST9660769
+2349059195974
Glo
recharge_failed
medium
open
call_center
AGENT241
null
null
TKT00000025
2025-09-28T22:22:00
CUST6618071
+2349012998333
Airtel
network_issue
medium
resolved
call_center
AGENT624
48
4
TKT00000026
2025-09-28T03:28:00
CUST5472793
+2348165319483
MTN
value_added_service
medium
closed
social_media
AGENT863
66
2
TKT00000027
2025-09-19T01:18:00
CUST8315810
+2349054477064
Glo
billing_dispute
high
resolved
app
AGENT528
17
2
TKT00000028
2025-09-27T13:55:00
CUST2129536
+2349030917445
MTN
value_added_service
low
resolved
call_center
AGENT262
146
3
TKT00000029
2025-09-11T10:30:00
CUST1739360
+2347085338261
Airtel
roaming_issue
low
resolved
call_center
AGENT611
88
3
TKT00000030
2025-09-05T06:37:00
CUST4025959
+2349022012338
Airtel
network_issue
medium
in_progress
call_center
AGENT972
null
null
TKT00000031
2025-09-13T11:05:00
CUST7619512
+2349066310307
MTN
network_issue
high
in_progress
call_center
AGENT964
null
null
TKT00000032
2025-09-07T09:07:00
CUST9267760
+2348133302060
MTN
network_issue
low
resolved
app
AGENT899
162
4
TKT00000033
2025-09-04T10:02:00
CUST2502466
+2349077194190
Airtel
billing_dispute
medium
closed
app
AGENT891
71
1
TKT00000034
2025-09-16T09:33:00
CUST9384331
+2348080689299
Airtel
value_added_service
medium
closed
email
AGENT249
55
1
TKT00000035
2025-09-07T18:25:00
CUST2597668
+2348087478124
Airtel
account_query
high
closed
call_center
AGENT719
23
2
TKT00000036
2025-09-08T19:09:00
CUST4864737
+2348140343662
MTN
network_issue
medium
open
call_center
AGENT907
null
null
TKT00000037
2025-09-23T12:25:00
CUST7330247
+2349094241549
9mobile
call_quality
medium
resolved
app
AGENT412
54
1
TKT00000038
2025-09-21T08:26:00
CUST7010599
+2348035506408
MTN
sim_issue
high
closed
call_center
AGENT899
17
2
TKT00000039
2025-09-01T06:30:00
CUST2172267
+2347030589412
MTN
network_issue
medium
resolved
call_center
AGENT209
72
3
TKT00000040
2025-09-08T17:33:00
CUST1079913
+2348117853696
Glo
call_quality
low
in_progress
call_center
AGENT634
null
null
TKT00000041
2025-09-08T05:39:00
CUST7009693
+2348130000196
MTN
recharge_failed
low
closed
app
AGENT563
142
2
TKT00000042
2025-09-25T19:33:00
CUST3042825
+2348065115824
MTN
account_query
high
resolved
call_center
AGENT242
5
1
TKT00000043
2025-10-01T07:26:00
CUST9013865
+2348112335708
Glo
value_added_service
medium
resolved
call_center
AGENT146
67
5
TKT00000044
2025-09-19T04:56:00
CUST8928164
+2347037441222
MTN
data_not_working
medium
resolved
email
AGENT369
58
5
TKT00000045
2025-09-10T02:28:00
CUST1257311
+2347019704818
Airtel
sim_issue
low
in_progress
call_center
AGENT285
null
null
TKT00000046
2025-09-27T10:28:00
CUST5785578
+2348141463262
MTN
value_added_service
medium
resolved
call_center
AGENT491
26
1
TKT00000047
2025-09-12T18:20:00
CUST9707818
+2348074267581
Glo
sim_issue
high
in_progress
call_center
AGENT547
null
null
TKT00000048
2025-09-17T00:24:00
CUST8963153
+2348187711380
9mobile
value_added_service
low
resolved
app
AGENT579
146
4
TKT00000049
2025-09-17T19:36:00
CUST7663513
+2348140731182
MTN
data_not_working
high
in_progress
app
AGENT154
null
null
TKT00000050
2025-09-16T14:33:00
CUST7532231
+2348074310782
Glo
sim_issue
low
resolved
call_center
AGENT596
102
5
TKT00000051
2025-09-08T12:47:00
CUST1677566
+2348101092749
MTN
roaming_issue
low
resolved
call_center
AGENT638
101
2
TKT00000052
2025-09-05T03:52:00
CUST7500134
+2349073859418
Airtel
sim_issue
high
open
app
AGENT304
null
null
TKT00000053
2025-09-25T14:45:00
CUST4188911
+2348031827820
MTN
network_issue
low
in_progress
call_center
AGENT388
null
null
TKT00000054
2025-09-06T19:52:00
CUST9385315
+2348093905183
9mobile
roaming_issue
critical
resolved
call_center
AGENT429
1
5
TKT00000055
2025-09-26T12:21:00
CUST3027186
+2348164810866
MTN
network_issue
high
resolved
app
AGENT230
20
4
TKT00000056
2025-09-28T23:38:00
CUST9426895
+2348105916950
MTN
sim_issue
critical
closed
call_center
AGENT992
3
1
TKT00000057
2025-09-22T21:44:00
CUST6142513
+2349021991684
Airtel
value_added_service
high
resolved
app
AGENT900
6
3
TKT00000058
2025-09-03T17:37:00
CUST7393435
+2349050682609
Glo
billing_dispute
medium
closed
call_center
AGENT284
68
5
TKT00000059
2025-09-08T21:47:00
CUST1824798
+2349088571907
9mobile
billing_dispute
high
resolved
call_center
AGENT674
22
2
TKT00000060
2025-09-16T20:59:00
CUST2254398
+2348183632980
9mobile
data_not_working
medium
closed
call_center
AGENT787
65
3
TKT00000061
2025-09-12T11:00:00
CUST9444796
+2347012652364
Airtel
recharge_failed
medium
resolved
call_center
AGENT355
61
5
TKT00000062
2025-09-18T13:27:00
CUST3513014
+2349076403548
Airtel
data_not_working
critical
resolved
email
AGENT238
3
3
TKT00000063
2025-09-12T06:36:00
CUST7247860
+2349079631688
Airtel
roaming_issue
high
in_progress
call_center
AGENT278
null
null
TKT00000064
2025-09-07T04:21:00
CUST8234546
+2347013993973
Airtel
recharge_failed
medium
in_progress
call_center
AGENT239
null
null
TKT00000065
2025-09-03T10:17:00
CUST4983131
+2348083234471
Airtel
network_issue
medium
in_progress
app
AGENT645
null
null
TKT00000066
2025-09-15T03:09:00
CUST8549254
+2349062929253
MTN
value_added_service
low
resolved
app
AGENT366
77
2
TKT00000067
2025-09-09T22:34:00
CUST3778890
+2349061824376
MTN
billing_dispute
high
closed
app
AGENT585
11
1
TKT00000068
2025-09-24T00:17:00
CUST8804526
+2347039152436
MTN
recharge_failed
medium
resolved
social_media
AGENT469
70
1
TKT00000069
2025-09-02T11:52:00
CUST4319123
+2349071762741
Airtel
value_added_service
high
open
call_center
AGENT823
null
null
TKT00000070
2025-09-14T12:59:00
CUST2533498
+2348170998443
9mobile
sim_issue
low
closed
call_center
AGENT300
128
3
TKT00000071
2025-09-25T11:28:00
CUST3733674
+2347082399378
Airtel
roaming_issue
low
resolved
email
AGENT598
123
3
TKT00000072
2025-09-14T07:37:00
CUST5235818
+2348138194714
MTN
network_issue
low
resolved
call_center
AGENT663
100
3
TKT00000073
2025-09-08T10:33:00
CUST2216733
+2349081902285
9mobile
sim_issue
medium
closed
call_center
AGENT957
58
1
TKT00000074
2025-09-25T11:15:00
CUST3958327
+2349017779053
Airtel
value_added_service
medium
closed
call_center
AGENT817
48
1
TKT00000075
2025-09-11T08:55:00
CUST3903411
+2348027743291
Airtel
sim_issue
medium
resolved
app
AGENT275
71
5
TKT00000076
2025-09-19T04:12:00
CUST2687294
+2348060226699
MTN
roaming_issue
medium
closed
email
AGENT518
34
5
TKT00000077
2025-09-18T23:17:00
CUST2942956
+2349058941298
Glo
sim_issue
high
open
call_center
AGENT504
null
null
TKT00000078
2025-09-06T00:34:00
CUST1871239
+2349056598254
Glo
network_issue
medium
resolved
email
AGENT535
50
5
TKT00000079
2025-09-24T21:23:00
CUST3664485
+2348023063221
Airtel
data_not_working
critical
resolved
call_center
AGENT928
4
2
TKT00000080
2025-09-26T13:52:00
CUST1375560
+2348084402755
Airtel
call_quality
high
in_progress
walk_in
AGENT196
null
null
TKT00000081
2025-09-06T00:56:00
CUST1516756
+2349060451504
MTN
value_added_service
medium
resolved
call_center
AGENT892
59
1
TKT00000082
2025-09-03T23:18:00
CUST4190105
+2347055443255
Glo
sim_issue
medium
resolved
call_center
AGENT153
54
4
TKT00000083
2025-09-05T06:59:00
CUST4750181
+2347065323200
MTN
call_quality
high
resolved
call_center
AGENT916
10
1
TKT00000084
2025-09-02T19:27:00
CUST5017790
+2348125386187
Airtel
network_issue
high
resolved
email
AGENT139
5
1
TKT00000085
2025-09-26T04:59:00
CUST9277298
+2349038359880
MTN
billing_dispute
critical
closed
call_center
AGENT826
1
2
TKT00000086
2025-09-10T11:34:00
CUST2464410
+2348111177486
Glo
account_query
high
resolved
walk_in
AGENT853
20
2
TKT00000087
2025-09-16T20:05:00
CUST2012210
+2347033955554
MTN
billing_dispute
medium
resolved
email
AGENT787
33
2
TKT00000088
2025-09-02T10:24:00
CUST3990543
+2347089684266
Airtel
data_not_working
critical
resolved
social_media
AGENT541
1
3
TKT00000089
2025-09-29T11:13:00
CUST8722042
+2348130704305
MTN
roaming_issue
critical
resolved
call_center
AGENT264
3
5
TKT00000090
2025-09-05T10:26:00
CUST6002545
+2348092592092
9mobile
sim_issue
low
closed
social_media
AGENT540
145
2
TKT00000091
2025-09-04T16:19:00
CUST8246749
+2348117358595
Glo
sim_issue
medium
open
call_center
AGENT474
null
null
TKT00000092
2025-09-16T16:32:00
CUST7581020
+2348071085399
Glo
billing_dispute
medium
resolved
walk_in
AGENT968
40
5
TKT00000093
2025-09-04T04:46:00
CUST2463904
+2349017127560
Airtel
billing_dispute
low
closed
app
AGENT894
77
3
TKT00000094
2025-09-05T23:10:00
CUST7026308
+2348021647792
Airtel
value_added_service
low
resolved
walk_in
AGENT377
96
1
TKT00000095
2025-09-27T05:36:00
CUST6485613
+2348073239857
Glo
network_issue
critical
closed
call_center
AGENT977
3
4
TKT00000096
2025-09-21T01:41:00
CUST4671328
+2348140179331
MTN
account_query
high
closed
call_center
AGENT573
4
2
TKT00000097
2025-09-06T17:00:00
CUST3657622
+2348121285921
Airtel
value_added_service
high
resolved
call_center
AGENT253
21
4
TKT00000098
2025-09-26T23:31:00
CUST5713101
+2348051748371
Glo
value_added_service
low
resolved
email
AGENT832
85
1
TKT00000099
2025-09-30T20:26:00
CUST8294487
+2348090560729
9mobile
call_quality
medium
resolved
app
AGENT179
38
5
TKT00000100
2025-09-29T09:23:00
CUST4860955
+2349052885760
Glo
value_added_service
critical
resolved
call_center
AGENT213
2
5
End of preview. Expand in Data Studio

Customer Support Ticket Records

Dataset Description

Structured complaint and resolution logs from customer support channels

Dataset Information

  • Category: Customer and User Behavior
  • Format: CSV, Parquet
  • Rows: 300,000
  • Columns: 12
  • Date Generated: 2025-10-05
  • Location: data/customer_support_ticket_records/

Schema

Column Type Sample Values
ticket_id String TKT00000001
created_at Datetime 2025-09-13 16:40:00
customer_id String CUST7722393
phone_number String +2349068845997
operator String MTN
issue_type String account_query
priority String high
status String closed
channel String call_center
assigned_to String AGENT888
resolution_time_hours Float 15.0
customer_satisfaction Float 5.0

Sample Data

  ticket_id          created_at customer_id   phone_number operator       issue_type priority   status      channel assigned_to  resolution_time_hours  customer_satisfaction
TKT00000001 2025-09-13 16:40:00 CUST7722393 +2349068845997      MTN    account_query     high   closed  call_center    AGENT888                   15.0                    5.0
TKT00000002 2025-10-01 20:11:00 CUST9194960 +2348087601565   Airtel data_not_working critical resolved          app    AGENT595                    1.0                    2.0
TKT00000003 2025-09-12 23:54:00 CUST1743764 +2349085521648  9mobile    network_issue      low   closed social_media    AGENT310                   89.0                    5.0

Nigerian Context

This dataset incorporates authentic Nigerian telecommunications characteristics:

  • Geographic Coverage: Major Nigerian cities including Lagos, Abuja, Kano, Port Harcourt, Ibadan
  • Operators: MTN, Airtel, Glo, 9mobile with realistic market shares
  • Phone Numbers: Nigerian format (+234 prefixes)
  • Currency: Nigerian Naira (NGN)
  • Time Zone: West Africa Time (WAT, UTC+1)
  • Network Types: 2G, 3G, 4G, 5G distribution

File Formats

CSV

data/customer_support_ticket_records/customer_support_ticket_records.csv

Parquet (Recommended)

data/customer_support_ticket_records/customer_support_ticket_records.parquet

Loading the Dataset

Python (Pandas)

import pandas as pd

# Load CSV
df = pd.read_csv('data/customer_support_ticket_records/customer_support_ticket_records.csv')

# Load Parquet (recommended for large datasets)
df = pd.read_parquet('data/customer_support_ticket_records/customer_support_ticket_records.parquet')

Python (PyArrow)

import pyarrow.parquet as pq

# Load Parquet
table = pq.read_table('data/customer_support_ticket_records/customer_support_ticket_records.parquet')
df = table.to_pandas()

License

MIT License - For educational and research purposes

Citation

Nigerian Telecom Datasets - Customer Support Ticket Records
Generated: 2025-10-05
Category: Customer and User Behavior
Rows: 300,000

Related Datasets

This dataset is part of the Nigerian Telecom Datasets collection, which includes 34 datasets covering network performance, customer behavior, financial transactions, infrastructure, geospatial data, customer experience, and emerging technologies.

Downloads last month
60

Collection including electricsheepafrica/nigerian-telecom-customer-support-ticket-records