fewshot-1example-per-nonoos/banking_only35notoos.txt

Example 1:
Question: "I need my refund"
Category:
{{
  "category": "Refund_not_showing_up",
  "confidence": 49.06
}}

Example 2:
Question: "What do I do if my phone was stolen?"
Category:
{{
  "category": "lost_or_stolen_phone",
  "confidence": 62.81
}}

Example 3:
Question: "Is it possible to get a physical card?"
Category:
{{
  "category": "order_physical_card",
  "confidence": 14.58
}}

Example 4:
Question: "How can i reset my passcode ?"
Category:
{{
  "category": "passcode_forgotten",
  "confidence": 32.65
}}

Example 5:
Question: "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved."
Category:
{{
  "category": "pending_card_payment",
  "confidence": 67.61
}}

Example 6:
Question: "I took out some cash from the ATM but it is still showing the transaction is pending."
Category:
{{
  "category": "pending_cash_withdrawal",
  "confidence": 83.08
}}

Example 7:
Question: "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour."
Category:
{{
  "category": "pending_top_up",
  "confidence": 99.72
}}

Example 8:
Question: "I have a transfer that's pending and wanted to know how long it is going to take to process?"
Category:
{{
  "category": "pending_transfer",
  "confidence": 53.76
}}

Example 9:
Question: "Help me unblock my PIN."
Category:
{{
  "category": "pin_blocked",
  "confidence": 52.85
}}

Example 10:
Question: "My salary comes in GBP can I change my options somewhere?"
Category:
{{
  "category": "receiving_money",
  "confidence": 47.25
}}

Example 11:
Question: "I bought something that I need a refund for."
Category:
{{
  "category": "request_refund",
  "confidence": 35.58
}}

Example 12:
Question: "I'm not sure why my card payment was cancelled, can you find out why?"
Category:
{{
  "category": "reverted_card_payment?",
  "confidence": 39.19
}}

Example 13:
Question: "Do you have a list of the cards and currencies supported?"
Category:
{{
  "category": "supported_cards_and_currencies",
  "confidence": 69.65
}}

Example 14:
Question: "I am not happy with your company. Please delete my account asap."
Category:
{{
  "category": "terminate_account",
  "confidence": 5.24
}}

Example 15:
Question: "How much does each transfer cost?"
Category:
{{
  "category": "top_up_by_bank_transfer_charge",
  "confidence": 66.74
}}

Example 16:
Question: "how much does it cost to add money"
Category:
{{
  "category": "top_up_by_card_charge",
  "confidence": 37.88
}}

Example 17:
Question: "I would like to use cash to make a top-up?"
Category:
{{
  "category": "top_up_by_cash_or_cheque",
  "confidence": 89.54
}}

Example 18:
Question: "Looks like my top up failed."
Category:
{{
  "category": "top_up_failed",
  "confidence": 83.13
}}

Example 19:
Question: "What is maximum top up?"
Category:
{{
  "category": "top_up_limits",
  "confidence": 0.01
}}

Example 20:
Question: "I got notified that my top up has been reverted. Why?"
Category:
{{
  "category": "top_up_reverted",
  "confidence": 64.13
}}

Example 21:
Question: "How do I use a card to top up?"
Category:
{{
  "category": "topping_up_by_card",
  "confidence": 9.92
}}

Example 22:
Question: "I got double charged!"
Category:
{{
  "category": "transaction_charged_twice",
  "confidence": 1.72
}}

Example 23:
Question: "Is it right that I've been charged for transferring money?"
Category:
{{
  "category": "transfer_fee_charged",
  "confidence": 97.81
}}

Example 24:
Question: "I need to transfer money into my account, HOW?"
Category:
{{
  "category": "transfer_into_account",
  "confidence": 0.32
}}

Example 25:
Question: "I made a transfer and they haven't received the money I sent them."
Category:
{{
  "category": "transfer_not_received_by_recipient",
  "confidence": 63.85
}}

Example 26:
Question: "Approximately how long will an urgent transfer from China take?"
Category:
{{
  "category": "transfer_timing",
  "confidence": 72.73
}}

Example 27:
Question: "I'm having trouble with proving my identity."
Category:
{{
  "category": "unable_to_verify_identity",
  "confidence": 40.19
}}

Example 28:
Question: "What are the steps for the identity checks?"
Category:
{{
  "category": "verify_my_identity",
  "confidence": 62.31
}}

Example 29:
Question: "I need to know where my funds come from."
Category:
{{
  "category": "verify_source_of_funds",
  "confidence": 41.13
}}

Example 30:
Question: "Why do I have to verify the top-up?"
Category:
{{
  "category": "verify_top_up",
  "confidence": 81.18
}}

Example 31:
Question: "virtual card won't work for me"
Category:
{{
  "category": "virtual_card_not_working",
  "confidence": 75.97
}}

Example 32:
Question: "Are visa and mastercard accepted"
Category:
{{
  "category": "visa_or_mastercard",
  "confidence": 82.74
}}

Example 33:
Question: "Do i have to verify who I am?"
Category:
{{
  "category": "why_verify_identity",
  "confidence": 1.12
}}

Example 34:
Question: "I did not receive my full withdrawal amount"
Category:
{{
  "category": "wrong_amount_of_cash_received",
  "confidence": 36.14
}}

Example 35:
Question: "I got less cash because of the exchange rate."
Category:
{{
  "category": "wrong_exchange_rate_for_cash_withdrawal",
  "confidence": 76.89
}}