How It Works
From "Can I speak to your manager?" to "Thank you so much!"
- 01 Customer Approaches — A customer asks a question, makes a request, or... starts getting spicy. Reachy Mini is ready.
- 02 Instant Analysis — Reachy processes the request in milliseconds, understanding intent, emotion, and urgency.
- 03 Perfect Response — Delivers a friendly, helpful answer—or gracefully escalates when a human touch is truly needed.
- 📊 Signal Intelligence — Tracks patterns over time and autonomously escalates to Slack when intervention is warranted.
Status: Chill Mode Active
Built-in retail intelligence
Reachy Mini doesn't just respond—it learns. Every interaction is recorded as a signal (intent, entity, resolution, confidence, sentiment). When patterns emerge (25+ requests for unavailable items, repeated confusion, frustration spikes), Reachy autonomously escalates to your team via Slack with evidence and recommendations.
Signal Tracking
Pattern Detection
Slack Integration
De-escalation
Chill Mode