call_id
stringlengths 11
11
| customer_id
stringlengths 10
10
| agent_id
stringclasses 900
values | call_date
stringdate 2024-01-01 00:00:00
2024-10-27 00:00:00
| call_duration_seconds
int64 60
1.8k
| issue_category
stringclasses 10
values | transcript
stringlengths 10
221
| sentiment
stringclasses 3
values | resolved
bool 2
classes | escalated
bool 2
classes | satisfaction_score
int64 1
5
|
|---|---|---|---|---|---|---|---|---|---|---|
CALL0199900
|
CUST810708
|
AGENT840
|
2024-09-14 00:00:00
| 271
|
general_inquiry
|
Hard safe near know draw. Official all read which evening picture. Number music reach hard.
|
neutral
| false
| false
| 2
|
CALL0199901
|
CUST926494
|
AGENT115
|
2024-01-10 00:00:00
| 811
|
technical_support
|
Window receive lose eye student game Republican. Center half between field change behavior produce. Check eye claim or anyone.
|
neutral
| false
| false
| 5
|
CALL0199902
|
CUST472048
|
AGENT635
|
2024-09-03 00:00:00
| 672
|
cancellation_request
|
Agree candidate well report really. Employee win close environment size back street.
|
negative
| true
| true
| 3
|
CALL0199903
|
CUST827162
|
AGENT879
|
2024-10-20 00:00:00
| 1,465
|
product_quality
|
Laugh rule professional save notice movie game agent. Bill range huge.
|
negative
| true
| false
| 4
|
CALL0199904
|
CUST954485
|
AGENT496
|
2024-07-27 00:00:00
| 883
|
account_issues
|
Sing feeling language fund feel apply condition. Develop bill raise.
|
positive
| true
| false
| 2
|
CALL0199905
|
CUST792096
|
AGENT695
|
2024-09-11 00:00:00
| 467
|
technical_support
|
Then kid laugh ok society. Economy soldier side artist cost prevent type. Suffer occur strategy police generation.
|
neutral
| true
| false
| 3
|
CALL0199906
|
CUST591881
|
AGENT350
|
2024-02-03 00:00:00
| 989
|
technical_support
|
Conference agency simple former. Similar major door thank. Hit trial pass customer single including parent. Room high feel church.
|
negative
| true
| false
| 4
|
CALL0199907
|
CUST614241
|
AGENT760
|
2024-07-07 00:00:00
| 296
|
product_quality
|
Woman term space partner him edge. Responsibility college truth similar these south.
|
neutral
| true
| false
| 5
|
CALL0199908
|
CUST596876
|
AGENT868
|
2024-03-07 00:00:00
| 635
|
delivery_delay
|
Top responsibility collection inside. Third act professional hotel.
|
positive
| true
| false
| 5
|
CALL0199909
|
CUST868426
|
AGENT261
|
2024-08-12 00:00:00
| 628
|
order_tracking
|
Husband recently space myself tough shoulder light. Strategy door wall he.
|
negative
| true
| false
| 5
|
CALL0199910
|
CUST162386
|
AGENT768
|
2024-04-24 00:00:00
| 1,516
|
product_inquiry
|
Agree alone week accept. Make environment provide. Total herself building window tree.
|
positive
| true
| false
| 5
|
CALL0199911
|
CUST449773
|
AGENT154
|
2024-08-02 00:00:00
| 907
|
account_issues
|
Less TV almost dream. Conference while movie none. Cell her certain five rock bit.
|
positive
| true
| true
| 2
|
CALL0199912
|
CUST173379
|
AGENT293
|
2024-04-19 00:00:00
| 1,072
|
payment_issues
|
City new college interesting fill magazine hour. Particularly program figure performance state. Relate year sign wide realize. Amount choice campaign professor.
|
positive
| true
| false
| 3
|
CALL0199913
|
CUST188568
|
AGENT506
|
2024-01-16 00:00:00
| 1,580
|
refund_request
|
Coach development experience land Mrs authority. Rich center ago fund yourself chair. Could discuss west rich.
|
neutral
| true
| false
| 4
|
CALL0199914
|
CUST845024
|
AGENT298
|
2024-01-24 00:00:00
| 385
|
technical_support
|
Trouble trade describe and medical lead. Oil Mrs argue particularly rule. Practice could either nor.
|
neutral
| true
| false
| 4
|
CALL0199915
|
CUST250206
|
AGENT299
|
2024-02-12 00:00:00
| 1,109
|
order_tracking
|
Small inside crime our their energy back word. Recently wait bar follow. Exist tough especially the hair property.
|
positive
| false
| false
| 4
|
CALL0199916
|
CUST291160
|
AGENT971
|
2024-09-20 00:00:00
| 1,259
|
cancellation_request
|
Huge foreign free resource hear. Owner by think child.
|
positive
| true
| false
| 2
|
CALL0199917
|
CUST698767
|
AGENT599
|
2024-06-12 00:00:00
| 685
|
delivery_delay
|
Produce share but natural. Fund mission third region many by.
|
positive
| false
| false
| 5
|
CALL0199918
|
CUST885784
|
AGENT646
|
2024-07-20 00:00:00
| 337
|
payment_issues
|
Worry go see small good nor glass. Later class sort impact course modern bag second. Full happy behind treat.
|
neutral
| true
| false
| 5
|
CALL0199919
|
CUST978640
|
AGENT835
|
2024-10-21 00:00:00
| 560
|
technical_support
|
Example hear parent institution. School book over work national off produce east. Manage per history class brother late get. Across as up tax his certainly can.
|
neutral
| true
| false
| 3
|
CALL0199920
|
CUST430208
|
AGENT984
|
2024-03-06 00:00:00
| 1,388
|
payment_issues
|
Wait nearly medical anyone. Art necessary cup girl same trial. Toward thought benefit build.
|
positive
| true
| false
| 4
|
CALL0199921
|
CUST764811
|
AGENT784
|
2024-04-17 00:00:00
| 1,415
|
payment_issues
|
Never garden language chair hour just water. Project investment TV stand.
|
neutral
| false
| true
| 2
|
CALL0199922
|
CUST820503
|
AGENT222
|
2024-02-14 00:00:00
| 97
|
refund_request
|
Figure full outside apply. Head fill yourself figure heavy first successful successful.
|
positive
| true
| false
| 3
|
CALL0199923
|
CUST689621
|
AGENT626
|
2024-02-25 00:00:00
| 814
|
cancellation_request
|
Know operation reach find during agree a.
|
positive
| true
| false
| 5
|
CALL0199924
|
CUST568674
|
AGENT259
|
2024-01-27 00:00:00
| 1,237
|
delivery_delay
|
Wide some politics field low none. Care situation bill.
|
neutral
| false
| false
| 5
|
CALL0199925
|
CUST303078
|
AGENT417
|
2024-06-23 00:00:00
| 387
|
product_inquiry
|
Seem include relationship over PM see. Draw without modern candidate. Run he wind fact thousand mission myself.
|
neutral
| true
| false
| 4
|
CALL0199926
|
CUST144187
|
AGENT293
|
2024-07-18 00:00:00
| 166
|
delivery_delay
|
Marriage why social try. Edge approach everything speak. Third yard federal deep hundred six.
|
positive
| true
| false
| 1
|
CALL0199927
|
CUST254947
|
AGENT873
|
2024-09-22 00:00:00
| 144
|
order_tracking
|
Sign be moment summer. Myself author here capital radio exist letter.
|
positive
| false
| false
| 5
|
CALL0199928
|
CUST877946
|
AGENT169
|
2024-08-01 00:00:00
| 952
|
product_inquiry
|
Customer address gun effect. Piece so magazine above position. Will customer thousand although smile skill full way.
|
positive
| true
| false
| 3
|
CALL0199929
|
CUST556389
|
AGENT171
|
2024-07-18 00:00:00
| 1,738
|
payment_issues
|
Believe conference through true increase support future. Or nearly early our media stock myself. Share start about attention outside single main.
|
neutral
| true
| false
| 3
|
CALL0199930
|
CUST548730
|
AGENT806
|
2024-07-14 00:00:00
| 1,595
|
order_tracking
|
Management about especially bar two offer. Speech project able stand environmental figure list. Strategy why official budget can security.
|
positive
| false
| false
| 5
|
CALL0199931
|
CUST516791
|
AGENT438
|
2024-04-26 00:00:00
| 1,700
|
product_quality
|
Fact threat nothing continue. Between large leg. Black condition south.
|
positive
| true
| false
| 4
|
CALL0199932
|
CUST348669
|
AGENT388
|
2024-08-06 00:00:00
| 1,603
|
account_issues
|
Science could exactly sense. Improve trip building value teach radio.
|
positive
| true
| false
| 5
|
CALL0199933
|
CUST534030
|
AGENT221
|
2024-01-13 00:00:00
| 800
|
refund_request
|
End kitchen number future little yourself pressure. Protect pass kid investment.
|
positive
| true
| false
| 4
|
CALL0199934
|
CUST604696
|
AGENT769
|
2024-10-22 00:00:00
| 623
|
technical_support
|
Among outside budget lose. Establish return near interview the white stage. Yet century suffer.
|
neutral
| true
| false
| 4
|
CALL0199935
|
CUST315755
|
AGENT531
|
2024-03-13 00:00:00
| 840
|
general_inquiry
|
Goal data blood day defense agree power describe.
|
negative
| true
| false
| 4
|
CALL0199936
|
CUST645637
|
AGENT196
|
2024-02-23 00:00:00
| 1,513
|
refund_request
|
Medical hand any mention relate. Surface government financial whom go measure member. Chance six likely big cover. Research cultural left step.
|
neutral
| true
| false
| 4
|
CALL0199937
|
CUST346532
|
AGENT473
|
2024-07-03 00:00:00
| 971
|
cancellation_request
|
Open approach address heart environmental rule happy. Tend short consider operation. Next back who send source quickly.
|
negative
| true
| false
| 4
|
CALL0199938
|
CUST419342
|
AGENT719
|
2024-03-25 00:00:00
| 1,513
|
general_inquiry
|
Probably record computer. Court consider stuff gas box difficult machine.
|
positive
| true
| false
| 1
|
CALL0199939
|
CUST800261
|
AGENT702
|
2024-09-01 00:00:00
| 1,319
|
technical_support
|
Challenge meeting bring six significant fly run. Me can establish position they century.
|
neutral
| true
| false
| 3
|
CALL0199940
|
CUST423323
|
AGENT571
|
2024-05-13 00:00:00
| 1,661
|
delivery_delay
|
Activity reduce draw whose model lay seven. Continue rock significant over. Blood ok draw nice appear.
|
positive
| true
| false
| 3
|
CALL0199941
|
CUST646926
|
AGENT111
|
2024-04-13 00:00:00
| 576
|
payment_issues
|
Kitchen about off head writer us her. Edge away detail art. Police low cost will.
|
positive
| true
| false
| 5
|
CALL0199942
|
CUST535061
|
AGENT585
|
2024-08-06 00:00:00
| 786
|
product_quality
|
Light page gun course seat fund laugh. Pass attention season beautiful above democratic.
|
neutral
| true
| false
| 5
|
CALL0199943
|
CUST444190
|
AGENT533
|
2024-05-12 00:00:00
| 1,225
|
general_inquiry
|
Example training generation true market decision. Opportunity different serious. Onto couple miss yet lead enter which.
|
neutral
| false
| false
| 5
|
CALL0199944
|
CUST520035
|
AGENT497
|
2024-05-01 00:00:00
| 475
|
product_quality
|
West its give fire author surface matter. Education method from gas mention loss. Bring care home away wife minute.
|
neutral
| true
| false
| 1
|
CALL0199945
|
CUST972713
|
AGENT196
|
2024-07-18 00:00:00
| 595
|
order_tracking
|
Admit with laugh of he no mouth realize. Strong find before change image hard answer. Author lead program capital visit appear more course. Anyone determine ever hit president.
|
negative
| true
| false
| 3
|
CALL0199946
|
CUST693529
|
AGENT256
|
2024-04-19 00:00:00
| 505
|
delivery_delay
|
Cover budget those memory candidate parent. Investment behavior might effort customer. Memory arm recently ability world including simply situation.
|
neutral
| false
| false
| 4
|
CALL0199947
|
CUST942077
|
AGENT145
|
2024-03-27 00:00:00
| 1,314
|
payment_issues
|
Sound billion theory attack answer. Two rule attorney media interesting listen feeling entire. Scene human both example art letter body hold.
|
neutral
| true
| false
| 3
|
CALL0199948
|
CUST666181
|
AGENT197
|
2024-04-01 00:00:00
| 1,712
|
order_tracking
|
Last fish month finally maintain its.
|
neutral
| true
| true
| 3
|
CALL0199949
|
CUST197366
|
AGENT907
|
2024-06-24 00:00:00
| 831
|
general_inquiry
|
Gas evidence two clearly continue. Choice may middle.
|
negative
| true
| false
| 5
|
CALL0199950
|
CUST109046
|
AGENT248
|
2024-04-02 00:00:00
| 1,431
|
product_quality
|
Security general woman heavy large who. Third sound from middle bit.
|
positive
| false
| false
| 5
|
CALL0199951
|
CUST920880
|
AGENT509
|
2024-03-21 00:00:00
| 234
|
account_issues
|
Lawyer save board piece sea give law. They or task federal require model management. Parent nor serious road run today they. Fear few better situation interest Republican.
|
positive
| true
| false
| 4
|
CALL0199952
|
CUST723429
|
AGENT209
|
2024-01-12 00:00:00
| 908
|
cancellation_request
|
Particular kind choice. Child provide network movie during certain.
|
positive
| true
| true
| 4
|
CALL0199953
|
CUST530363
|
AGENT381
|
2024-05-27 00:00:00
| 614
|
general_inquiry
|
While wall action play long play maybe. Want better market strategy every issue should.
|
neutral
| true
| false
| 4
|
CALL0199954
|
CUST591907
|
AGENT804
|
2024-03-30 00:00:00
| 1,184
|
cancellation_request
|
Present society hospital building return dog whatever. Cost trip statement imagine foreign else you. Mrs side meeting.
|
positive
| true
| true
| 5
|
CALL0199955
|
CUST885748
|
AGENT719
|
2024-10-12 00:00:00
| 1,177
|
product_quality
|
Crime special understand. Option possible space realize. Senior poor close nothing.
|
positive
| false
| false
| 4
|
CALL0199956
|
CUST929567
|
AGENT647
|
2024-10-21 00:00:00
| 622
|
payment_issues
|
Ever say pretty. Tend read new understand quite. Pull white receive choice write return.
|
neutral
| true
| false
| 1
|
CALL0199957
|
CUST117982
|
AGENT441
|
2024-04-24 00:00:00
| 572
|
general_inquiry
|
Natural energy offer.
|
negative
| true
| false
| 3
|
CALL0199958
|
CUST336172
|
AGENT505
|
2024-03-10 00:00:00
| 1,254
|
general_inquiry
|
Sometimes hundred management big begin skill. Seek fish foot thought fear analysis season. Prepare condition which act president campaign news.
|
positive
| true
| false
| 4
|
CALL0199959
|
CUST687517
|
AGENT729
|
2024-01-31 00:00:00
| 1,177
|
technical_support
|
Strong else often worry. Process very allow improve song exactly table. Wide soon security laugh do ever him.
|
neutral
| true
| false
| 4
|
CALL0199960
|
CUST747941
|
AGENT403
|
2024-06-21 00:00:00
| 1,705
|
refund_request
|
Only build consumer style unit among customer keep. Suggest group tend tough.
|
neutral
| true
| true
| 4
|
CALL0199961
|
CUST508750
|
AGENT584
|
2024-09-22 00:00:00
| 1,708
|
delivery_delay
|
Soldier lead suggest defense. Treatment open finally form man skin outside.
|
neutral
| true
| false
| 5
|
CALL0199962
|
CUST661878
|
AGENT144
|
2024-08-05 00:00:00
| 1,596
|
order_tracking
|
Forget walk sense history. Almost talk five agency.
|
positive
| true
| false
| 4
|
CALL0199963
|
CUST709139
|
AGENT754
|
2024-08-08 00:00:00
| 140
|
account_issues
|
Style drug again civil majority relationship minute.
|
negative
| true
| false
| 4
|
CALL0199964
|
CUST742144
|
AGENT452
|
2024-05-05 00:00:00
| 832
|
product_inquiry
|
He really best reveal however admit. Easy course sell national west establish left. Series information public building market condition.
|
negative
| true
| false
| 3
|
CALL0199965
|
CUST383144
|
AGENT917
|
2024-08-26 00:00:00
| 124
|
payment_issues
|
Suffer change office well child. Break mind you.
|
positive
| true
| false
| 4
|
CALL0199966
|
CUST862612
|
AGENT765
|
2024-08-20 00:00:00
| 1,168
|
cancellation_request
|
Action prepare including quickly. Realize phone test check investment short rate reality.
|
negative
| false
| true
| 4
|
CALL0199967
|
CUST920614
|
AGENT544
|
2024-08-26 00:00:00
| 96
|
product_quality
|
Prevent camera serve agreement evening often avoid. Program live about onto establish draw lay mission. Type issue reflect hour.
|
neutral
| false
| false
| 5
|
CALL0199968
|
CUST707594
|
AGENT977
|
2024-01-01 00:00:00
| 1,725
|
product_inquiry
|
Organization bag management service. Specific home state after citizen social. Suggest agreement possible service both exist prove check.
|
positive
| true
| false
| 5
|
CALL0199969
|
CUST242892
|
AGENT664
|
2024-04-17 00:00:00
| 1,145
|
refund_request
|
Card more alone structure and what. Institution list show.
|
neutral
| true
| false
| 4
|
CALL0199970
|
CUST573185
|
AGENT774
|
2024-01-09 00:00:00
| 726
|
general_inquiry
|
Work letter require how. Its catch there past someone yes. And seek good around song.
|
positive
| true
| true
| 4
|
CALL0199971
|
CUST587792
|
AGENT398
|
2024-01-31 00:00:00
| 1,095
|
order_tracking
|
Kitchen including wide north beat. Capital four natural such. Page buy identify recognize wrong better.
|
positive
| true
| false
| 4
|
CALL0199972
|
CUST199741
|
AGENT549
|
2024-02-03 00:00:00
| 1,048
|
delivery_delay
|
Parent plant simple deep first Mrs. Fly civil second network note experience put degree. Old boy significant ten.
|
positive
| true
| false
| 2
|
CALL0199973
|
CUST895242
|
AGENT664
|
2024-10-27 00:00:00
| 759
|
order_tracking
|
Much discuss force a second. Marriage window fine animal stay. Follow later college condition mean improve. Guess cell nature president.
|
positive
| true
| false
| 3
|
CALL0199974
|
CUST950356
|
AGENT663
|
2024-07-01 00:00:00
| 1,410
|
refund_request
|
Gun factor future on film price. In fight possible scientist.
|
positive
| true
| false
| 1
|
CALL0199975
|
CUST999759
|
AGENT440
|
2024-04-27 00:00:00
| 955
|
payment_issues
|
Threat sell one language. Film Congress book we then put.
|
positive
| true
| true
| 2
|
CALL0199976
|
CUST555449
|
AGENT339
|
2024-01-26 00:00:00
| 1,568
|
refund_request
|
Position sell third show and behind line. No building woman avoid various herself.
|
neutral
| true
| true
| 4
|
CALL0199977
|
CUST947819
|
AGENT302
|
2024-09-29 00:00:00
| 1,485
|
technical_support
|
Nice point lay final. Its benefit interview part.
|
neutral
| true
| false
| 4
|
CALL0199978
|
CUST155199
|
AGENT617
|
2024-02-22 00:00:00
| 727
|
refund_request
|
East nor most operation necessary trip light. Help others health detail south win.
|
negative
| true
| false
| 5
|
CALL0199979
|
CUST366723
|
AGENT488
|
2024-10-07 00:00:00
| 806
|
general_inquiry
|
State all bank blood very lead sure. Represent yard more collection talk sister. Serve structure along.
|
neutral
| false
| false
| 5
|
CALL0199980
|
CUST944422
|
AGENT209
|
2024-08-13 00:00:00
| 611
|
order_tracking
|
Now according computer I society the responsibility decision. Southern information imagine environmental.
|
negative
| false
| false
| 2
|
CALL0199981
|
CUST469957
|
AGENT697
|
2024-10-15 00:00:00
| 790
|
technical_support
|
Think performance range apply. Boy section activity enough power article.
|
neutral
| true
| false
| 5
|
CALL0199982
|
CUST137807
|
AGENT276
|
2024-10-27 00:00:00
| 1,752
|
cancellation_request
|
Safe model glass man. Successful current response happen employee act. Both value company wife.
|
positive
| false
| false
| 3
|
CALL0199983
|
CUST632135
|
AGENT826
|
2024-10-15 00:00:00
| 313
|
delivery_delay
|
Everybody field vote former forget thus draw. Purpose hotel simply treat. Son commercial cultural large.
|
positive
| true
| false
| 5
|
CALL0199984
|
CUST337863
|
AGENT823
|
2024-04-23 00:00:00
| 243
|
delivery_delay
|
Meet eight way church newspaper approach. Sit mission accept would accept nothing. Unit party show door financial.
|
positive
| false
| false
| 4
|
CALL0199985
|
CUST619742
|
AGENT402
|
2024-04-01 00:00:00
| 158
|
general_inquiry
|
Story data significant machine. Interesting share language view social. Son forward can design long general also.
|
positive
| true
| false
| 5
|
CALL0199986
|
CUST767470
|
AGENT613
|
2024-02-11 00:00:00
| 1,269
|
refund_request
|
Small anything instead skin senior by relate. Least matter section agree various administration window. Coach back amount world land though red red.
|
positive
| true
| true
| 5
|
CALL0199987
|
CUST263117
|
AGENT212
|
2024-04-15 00:00:00
| 1,064
|
technical_support
|
Law imagine star despite themselves. Poor and foreign stuff sure. Too reduce gun effort there project though.
|
positive
| true
| true
| 4
|
CALL0199988
|
CUST703626
|
AGENT273
|
2024-09-02 00:00:00
| 67
|
refund_request
|
Ability public real everybody door serious. Easy put same plant next return discussion.
|
neutral
| true
| false
| 4
|
CALL0199989
|
CUST257280
|
AGENT187
|
2024-09-12 00:00:00
| 850
|
delivery_delay
|
More put now cell.
|
positive
| true
| false
| 4
|
CALL0199990
|
CUST179450
|
AGENT453
|
2024-03-05 00:00:00
| 584
|
general_inquiry
|
News production tax husband anything. Authority agent plant ability science.
|
positive
| true
| false
| 4
|
CALL0199991
|
CUST870119
|
AGENT449
|
2024-06-01 00:00:00
| 575
|
payment_issues
|
Tonight service kitchen someone. Others series realize sound.
|
positive
| true
| false
| 4
|
CALL0199992
|
CUST712679
|
AGENT367
|
2024-10-21 00:00:00
| 575
|
product_inquiry
|
Traditional few down drug network you employee. Shoulder kind look our base society. Return adult business among. Me east maintain.
|
neutral
| true
| true
| 5
|
CALL0199993
|
CUST967555
|
AGENT554
|
2024-08-28 00:00:00
| 1,304
|
product_quality
|
None day produce trip. Long media on visit bill.
|
negative
| true
| false
| 4
|
CALL0199994
|
CUST430704
|
AGENT598
|
2024-10-01 00:00:00
| 802
|
cancellation_request
|
If court evidence create eat me. Series game ground more fear card audience. Within learn include blue stay office.
|
neutral
| true
| false
| 4
|
CALL0199995
|
CUST634900
|
AGENT142
|
2024-04-08 00:00:00
| 424
|
order_tracking
|
Chance again course third wife seat. Season sister my whom plant. Give garden side card against tell glass where.
|
positive
| true
| false
| 4
|
CALL0199996
|
CUST948096
|
AGENT970
|
2024-02-08 00:00:00
| 1,752
|
general_inquiry
|
Rich end give. Produce suggest street deal. Every around likely bank environment top next relate.
|
positive
| true
| false
| 4
|
CALL0199997
|
CUST580657
|
AGENT980
|
2024-03-10 00:00:00
| 823
|
order_tracking
|
There sort health reduce cold start meet a. Begin health cell husband why behavior professor. Everyone serve or nice feeling.
|
negative
| false
| false
| 5
|
CALL0199998
|
CUST409457
|
AGENT287
|
2024-09-12 00:00:00
| 613
|
order_tracking
|
Audience above common hope reflect that oil sell. Television create responsibility serious effect study just. Old government sit whom nearly teacher.
|
positive
| true
| false
| 3
|
CALL0199999
|
CUST794133
|
AGENT615
|
2024-01-07 00:00:00
| 254
|
delivery_delay
|
Court organization we world free. Though letter leg air road media.
|
neutral
| true
| false
| 3
|
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