ticket_id
stringlengths 11
11
| created_at
timestamp[ns]date 2025-09-01 00:00:00
2025-10-01 23:59:00
| customer_id
stringlengths 11
11
| phone_number
stringlengths 14
14
| operator
stringclasses 4
values | issue_type
stringclasses 9
values | priority
stringclasses 4
values | status
stringclasses 4
values | channel
stringclasses 5
values | assigned_to
stringclasses 900
values | resolution_time_hours
float64 1
168
⌀ | customer_satisfaction
float64 1
5
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
TKT00000101
| 2025-10-01T04:17:00
|
CUST8628914
|
+2349059365112
|
Glo
|
sim_issue
|
medium
|
open
|
call_center
|
AGENT589
| null | null |
TKT00000102
| 2025-09-16T03:15:00
|
CUST3392926
|
+2348134592610
|
MTN
|
recharge_failed
|
low
|
resolved
|
social_media
|
AGENT330
| 121
| 1
|
TKT00000103
| 2025-09-13T01:59:00
|
CUST5634887
|
+2348189648216
|
9mobile
|
call_quality
|
high
|
open
|
call_center
|
AGENT845
| null | null |
TKT00000104
| 2025-09-15T05:18:00
|
CUST9747079
|
+2347037387235
|
MTN
|
sim_issue
|
medium
|
resolved
|
call_center
|
AGENT353
| 36
| 4
|
TKT00000105
| 2025-09-18T03:59:00
|
CUST5949084
|
+2348076047504
|
Glo
|
billing_dispute
|
medium
|
resolved
|
call_center
|
AGENT147
| 38
| 4
|
TKT00000106
| 2025-09-11T08:28:00
|
CUST5577985
|
+2348152912489
|
Glo
|
data_not_working
|
medium
|
closed
|
app
|
AGENT898
| 72
| 1
|
TKT00000107
| 2025-09-17T00:55:00
|
CUST5532835
|
+2349021606682
|
Airtel
|
call_quality
|
low
|
resolved
|
social_media
|
AGENT646
| 85
| 5
|
TKT00000108
| 2025-09-12T11:58:00
|
CUST3275631
|
+2347068005254
|
MTN
|
recharge_failed
|
medium
|
resolved
|
app
|
AGENT805
| 70
| 4
|
TKT00000109
| 2025-09-04T11:48:00
|
CUST6416881
|
+2348175921027
|
9mobile
|
roaming_issue
|
low
|
resolved
|
call_center
|
AGENT645
| 162
| 1
|
TKT00000110
| 2025-09-05T07:42:00
|
CUST4673544
|
+2348167312214
|
MTN
|
account_query
|
low
|
resolved
|
call_center
|
AGENT585
| 104
| 3
|
TKT00000111
| 2025-09-09T02:01:00
|
CUST9232507
|
+2348161675070
|
MTN
|
call_quality
|
low
|
resolved
|
call_center
|
AGENT312
| 75
| 3
|
TKT00000112
| 2025-09-27T13:10:00
|
CUST8722670
|
+2348124911298
|
Airtel
|
network_issue
|
high
|
closed
|
call_center
|
AGENT455
| 6
| 4
|
TKT00000113
| 2025-09-26T00:33:00
|
CUST9000037
|
+2349034643679
|
MTN
|
network_issue
|
low
|
resolved
|
call_center
|
AGENT364
| 160
| 2
|
TKT00000114
| 2025-09-19T13:25:00
|
CUST8409786
|
+2348110355739
|
Glo
|
sim_issue
|
low
|
resolved
|
app
|
AGENT214
| 141
| 5
|
TKT00000115
| 2025-09-30T13:15:00
|
CUST7543030
|
+2347018514828
|
Airtel
|
billing_dispute
|
low
|
resolved
|
call_center
|
AGENT782
| 154
| 5
|
TKT00000116
| 2025-09-22T09:26:00
|
CUST9748258
|
+2348076943495
|
Glo
|
account_query
|
medium
|
resolved
|
call_center
|
AGENT170
| 37
| 3
|
TKT00000117
| 2025-09-29T09:14:00
|
CUST5885867
|
+2347056049563
|
Glo
|
sim_issue
|
high
|
resolved
|
app
|
AGENT824
| 22
| 2
|
TKT00000118
| 2025-09-25T08:20:00
|
CUST1112234
|
+2348120956048
|
Airtel
|
billing_dispute
|
medium
|
closed
|
call_center
|
AGENT141
| 57
| 4
|
TKT00000119
| 2025-09-15T05:53:00
|
CUST2042235
|
+2347050588607
|
Glo
|
account_query
|
high
|
closed
|
call_center
|
AGENT337
| 4
| 1
|
TKT00000120
| 2025-09-21T09:04:00
|
CUST5443582
|
+2348160795869
|
MTN
|
roaming_issue
|
medium
|
resolved
|
app
|
AGENT862
| 28
| 3
|
TKT00000121
| 2025-09-06T17:33:00
|
CUST9679043
|
+2348103877038
|
MTN
|
data_not_working
|
high
|
resolved
|
social_media
|
AGENT909
| 7
| 2
|
TKT00000122
| 2025-09-03T20:25:00
|
CUST4309787
|
+2348149519158
|
MTN
|
recharge_failed
|
medium
|
resolved
|
social_media
|
AGENT389
| 51
| 4
|
TKT00000123
| 2025-09-22T13:50:00
|
CUST4676822
|
+2349014469879
|
Airtel
|
network_issue
|
medium
|
closed
|
call_center
|
AGENT746
| 57
| 4
|
TKT00000124
| 2025-09-18T02:08:00
|
CUST8468872
|
+2349093194363
|
9mobile
|
billing_dispute
|
low
|
open
|
call_center
|
AGENT412
| null | null |
TKT00000125
| 2025-09-12T08:25:00
|
CUST3207513
|
+2348162092932
|
MTN
|
value_added_service
|
medium
|
closed
|
social_media
|
AGENT731
| 36
| 2
|
TKT00000126
| 2025-09-14T17:59:00
|
CUST4855690
|
+2348070040652
|
Glo
|
value_added_service
|
medium
|
in_progress
|
app
|
AGENT948
| null | null |
TKT00000127
| 2025-09-26T02:19:00
|
CUST2844470
|
+2347033304575
|
MTN
|
billing_dispute
|
high
|
in_progress
|
app
|
AGENT263
| null | null |
TKT00000128
| 2025-09-30T01:05:00
|
CUST5646094
|
+2349030939343
|
MTN
|
network_issue
|
medium
|
closed
|
app
|
AGENT844
| 44
| 4
|
TKT00000129
| 2025-09-25T02:30:00
|
CUST4410124
|
+2348140067855
|
MTN
|
recharge_failed
|
medium
|
resolved
|
call_center
|
AGENT673
| 50
| 5
|
TKT00000130
| 2025-09-11T00:28:00
|
CUST5904043
|
+2348070960079
|
Glo
|
roaming_issue
|
medium
|
resolved
|
call_center
|
AGENT409
| 45
| 2
|
TKT00000131
| 2025-09-29T20:05:00
|
CUST8450114
|
+2348086789091
|
Airtel
|
account_query
|
high
|
in_progress
|
app
|
AGENT108
| null | null |
TKT00000132
| 2025-09-04T02:15:00
|
CUST3809833
|
+2348186672657
|
9mobile
|
sim_issue
|
high
|
resolved
|
email
|
AGENT191
| 9
| 4
|
TKT00000133
| 2025-09-17T04:42:00
|
CUST7509729
|
+2349079397447
|
Airtel
|
call_quality
|
low
|
closed
|
call_center
|
AGENT159
| 165
| 2
|
TKT00000134
| 2025-09-22T08:28:00
|
CUST6540259
|
+2348086445066
|
Airtel
|
billing_dispute
|
medium
|
open
|
email
|
AGENT398
| null | null |
TKT00000135
| 2025-09-26T02:17:00
|
CUST4372090
|
+2349025704981
|
Airtel
|
account_query
|
medium
|
open
|
call_center
|
AGENT379
| null | null |
TKT00000136
| 2025-09-11T00:51:00
|
CUST5277417
|
+2348096031748
|
9mobile
|
data_not_working
|
high
|
closed
|
app
|
AGENT570
| 21
| 1
|
TKT00000137
| 2025-09-15T12:28:00
|
CUST4695389
|
+2347061419942
|
MTN
|
account_query
|
critical
|
open
|
email
|
AGENT655
| null | null |
TKT00000138
| 2025-09-23T08:28:00
|
CUST8143427
|
+2347032647075
|
MTN
|
sim_issue
|
high
|
resolved
|
call_center
|
AGENT511
| 17
| 3
|
TKT00000139
| 2025-09-06T22:34:00
|
CUST2547550
|
+2348069492659
|
MTN
|
billing_dispute
|
medium
|
resolved
|
app
|
AGENT530
| 72
| 1
|
TKT00000140
| 2025-09-23T02:19:00
|
CUST7226684
|
+2348181303521
|
9mobile
|
billing_dispute
|
medium
|
in_progress
|
app
|
AGENT459
| null | null |
TKT00000141
| 2025-09-18T11:05:00
|
CUST2361276
|
+2348038281804
|
MTN
|
roaming_issue
|
medium
|
open
|
social_media
|
AGENT308
| null | null |
TKT00000142
| 2025-09-01T12:01:00
|
CUST2302619
|
+2347083279059
|
Airtel
|
roaming_issue
|
low
|
resolved
|
email
|
AGENT999
| 83
| 2
|
TKT00000143
| 2025-09-03T10:25:00
|
CUST3143342
|
+2348126725176
|
Airtel
|
data_not_working
|
low
|
resolved
|
social_media
|
AGENT550
| 116
| 1
|
TKT00000144
| 2025-09-15T00:06:00
|
CUST3939195
|
+2348026540146
|
Airtel
|
recharge_failed
|
high
|
resolved
|
app
|
AGENT284
| 6
| 1
|
TKT00000145
| 2025-09-22T09:58:00
|
CUST8509742
|
+2349036306441
|
MTN
|
call_quality
|
low
|
open
|
app
|
AGENT263
| null | null |
TKT00000146
| 2025-09-30T14:16:00
|
CUST4867916
|
+2348115665189
|
Glo
|
sim_issue
|
high
|
in_progress
|
social_media
|
AGENT728
| null | null |
TKT00000147
| 2025-09-27T16:43:00
|
CUST6522375
|
+2347082852711
|
Airtel
|
billing_dispute
|
high
|
resolved
|
app
|
AGENT464
| 14
| 2
|
TKT00000148
| 2025-09-28T22:12:00
|
CUST7711604
|
+2348039743140
|
MTN
|
sim_issue
|
high
|
resolved
|
email
|
AGENT944
| 18
| 4
|
TKT00000149
| 2025-09-02T13:24:00
|
CUST8175849
|
+2348032031840
|
MTN
|
billing_dispute
|
medium
|
resolved
|
walk_in
|
AGENT660
| 35
| 1
|
TKT00000150
| 2025-09-18T21:40:00
|
CUST2118955
|
+2347036026806
|
MTN
|
roaming_issue
|
medium
|
resolved
|
app
|
AGENT198
| 60
| 3
|
TKT00000151
| 2025-09-22T16:53:00
|
CUST5162384
|
+2348093352831
|
9mobile
|
billing_dispute
|
medium
|
open
|
social_media
|
AGENT978
| null | null |
TKT00000152
| 2025-09-06T23:30:00
|
CUST2299375
|
+2348176044622
|
9mobile
|
recharge_failed
|
medium
|
resolved
|
call_center
|
AGENT414
| 56
| 3
|
TKT00000153
| 2025-09-25T12:50:00
|
CUST1586670
|
+2348157271023
|
Glo
|
sim_issue
|
low
|
resolved
|
social_media
|
AGENT658
| 82
| 5
|
TKT00000154
| 2025-09-26T15:51:00
|
CUST5633688
|
+2347067502781
|
MTN
|
network_issue
|
low
|
in_progress
|
call_center
|
AGENT726
| null | null |
TKT00000155
| 2025-09-23T21:41:00
|
CUST5064646
|
+2349093467240
|
9mobile
|
sim_issue
|
critical
|
resolved
|
email
|
AGENT896
| 4
| 4
|
TKT00000156
| 2025-09-07T03:25:00
|
CUST1878627
|
+2349074730078
|
Airtel
|
call_quality
|
high
|
in_progress
|
social_media
|
AGENT981
| null | null |
TKT00000157
| 2025-09-13T04:50:00
|
CUST5567612
|
+2348076811101
|
Glo
|
recharge_failed
|
medium
|
open
|
call_center
|
AGENT971
| null | null |
TKT00000158
| 2025-09-14T12:17:00
|
CUST5155086
|
+2347083020097
|
Airtel
|
roaming_issue
|
low
|
resolved
|
app
|
AGENT872
| 141
| 1
|
TKT00000159
| 2025-09-07T02:59:00
|
CUST4161543
|
+2348109185650
|
MTN
|
data_not_working
|
medium
|
closed
|
email
|
AGENT368
| 43
| 2
|
TKT00000160
| 2025-09-16T09:32:00
|
CUST5360398
|
+2348029648146
|
Airtel
|
data_not_working
|
low
|
resolved
|
social_media
|
AGENT478
| 92
| 2
|
TKT00000161
| 2025-09-28T03:12:00
|
CUST5910089
|
+2349090115347
|
9mobile
|
recharge_failed
|
low
|
resolved
|
email
|
AGENT243
| 87
| 4
|
TKT00000162
| 2025-09-16T22:23:00
|
CUST5798143
|
+2348160476602
|
MTN
|
sim_issue
|
low
|
in_progress
|
social_media
|
AGENT411
| null | null |
TKT00000163
| 2025-09-18T03:54:00
|
CUST8961789
|
+2349052411195
|
Glo
|
roaming_issue
|
low
|
resolved
|
app
|
AGENT237
| 149
| 5
|
TKT00000164
| 2025-09-28T23:10:00
|
CUST4619172
|
+2348057976952
|
Glo
|
recharge_failed
|
high
|
resolved
|
social_media
|
AGENT610
| 18
| 5
|
TKT00000165
| 2025-09-13T11:14:00
|
CUST4282061
|
+2349054738503
|
Glo
|
value_added_service
|
medium
|
resolved
|
app
|
AGENT816
| 45
| 5
|
TKT00000166
| 2025-09-07T04:25:00
|
CUST8107662
|
+2347019364826
|
Airtel
|
account_query
|
medium
|
resolved
|
call_center
|
AGENT639
| 61
| 1
|
TKT00000167
| 2025-09-19T16:15:00
|
CUST4934281
|
+2348157266505
|
Glo
|
billing_dispute
|
high
|
resolved
|
app
|
AGENT379
| 24
| 5
|
TKT00000168
| 2025-09-07T03:11:00
|
CUST8291808
|
+2348182295890
|
9mobile
|
network_issue
|
low
|
closed
|
call_center
|
AGENT176
| 161
| 3
|
TKT00000169
| 2025-09-12T08:43:00
|
CUST7977650
|
+2349019709955
|
Airtel
|
network_issue
|
low
|
closed
|
call_center
|
AGENT600
| 123
| 1
|
TKT00000170
| 2025-09-17T08:02:00
|
CUST3834507
|
+2349073654495
|
Airtel
|
network_issue
|
low
|
resolved
|
call_center
|
AGENT116
| 135
| 3
|
TKT00000171
| 2025-09-25T01:42:00
|
CUST9916131
|
+2348078123292
|
Glo
|
account_query
|
low
|
resolved
|
call_center
|
AGENT844
| 97
| 4
|
TKT00000172
| 2025-09-04T13:49:00
|
CUST3218358
|
+2349034115275
|
MTN
|
roaming_issue
|
high
|
resolved
|
walk_in
|
AGENT671
| 16
| 1
|
TKT00000173
| 2025-09-07T07:09:00
|
CUST6476745
|
+2347061905426
|
MTN
|
data_not_working
|
high
|
closed
|
social_media
|
AGENT866
| 7
| 1
|
TKT00000174
| 2025-09-16T08:17:00
|
CUST4567613
|
+2348022921255
|
Airtel
|
data_not_working
|
medium
|
resolved
|
call_center
|
AGENT862
| 35
| 1
|
TKT00000175
| 2025-09-07T10:53:00
|
CUST9504601
|
+2347017710303
|
Airtel
|
call_quality
|
low
|
closed
|
app
|
AGENT363
| 98
| 4
|
TKT00000176
| 2025-09-05T03:01:00
|
CUST8917351
|
+2347030149549
|
MTN
|
sim_issue
|
medium
|
resolved
|
email
|
AGENT869
| 38
| 4
|
TKT00000177
| 2025-09-17T09:10:00
|
CUST9654024
|
+2348092428925
|
9mobile
|
sim_issue
|
low
|
in_progress
|
call_center
|
AGENT439
| null | null |
TKT00000178
| 2025-09-25T11:21:00
|
CUST9114564
|
+2348159650153
|
Glo
|
recharge_failed
|
high
|
resolved
|
call_center
|
AGENT100
| 14
| 3
|
TKT00000179
| 2025-09-14T13:57:00
|
CUST1637661
|
+2349083370860
|
9mobile
|
call_quality
|
high
|
closed
|
call_center
|
AGENT919
| 24
| 3
|
TKT00000180
| 2025-09-12T21:50:00
|
CUST7649150
|
+2347015092186
|
Airtel
|
recharge_failed
|
low
|
resolved
|
email
|
AGENT345
| 154
| 1
|
TKT00000181
| 2025-09-10T13:28:00
|
CUST9652182
|
+2348020494225
|
Airtel
|
network_issue
|
medium
|
resolved
|
social_media
|
AGENT711
| 63
| 5
|
TKT00000182
| 2025-09-10T22:11:00
|
CUST3263644
|
+2348155532974
|
Glo
|
data_not_working
|
low
|
resolved
|
social_media
|
AGENT682
| 105
| 5
|
TKT00000183
| 2025-09-21T20:29:00
|
CUST7455453
|
+2348172010160
|
9mobile
|
account_query
|
medium
|
open
|
email
|
AGENT250
| null | null |
TKT00000184
| 2025-09-16T01:30:00
|
CUST7293512
|
+2349094652560
|
9mobile
|
value_added_service
|
medium
|
resolved
|
app
|
AGENT740
| 44
| 1
|
TKT00000185
| 2025-09-10T06:43:00
|
CUST6092099
|
+2349026637866
|
Airtel
|
account_query
|
critical
|
resolved
|
social_media
|
AGENT441
| 2
| 1
|
TKT00000186
| 2025-09-20T04:01:00
|
CUST1123540
|
+2349080551044
|
9mobile
|
account_query
|
medium
|
resolved
|
app
|
AGENT777
| 45
| 3
|
TKT00000187
| 2025-09-29T07:27:00
|
CUST4275099
|
+2348053518979
|
Glo
|
network_issue
|
low
|
in_progress
|
call_center
|
AGENT996
| null | null |
TKT00000188
| 2025-09-23T06:57:00
|
CUST9286911
|
+2348119291769
|
Glo
|
data_not_working
|
high
|
resolved
|
call_center
|
AGENT239
| 11
| 1
|
TKT00000189
| 2025-09-16T04:38:00
|
CUST7482801
|
+2349019861382
|
Airtel
|
call_quality
|
medium
|
in_progress
|
email
|
AGENT890
| null | null |
TKT00000190
| 2025-09-03T11:05:00
|
CUST9763849
|
+2348131185093
|
MTN
|
call_quality
|
high
|
resolved
|
call_center
|
AGENT845
| 5
| 3
|
TKT00000191
| 2025-09-04T03:06:00
|
CUST4870111
|
+2349066304564
|
MTN
|
network_issue
|
low
|
resolved
|
social_media
|
AGENT160
| 162
| 5
|
TKT00000192
| 2025-09-01T03:04:00
|
CUST2679407
|
+2348113152296
|
Glo
|
sim_issue
|
medium
|
resolved
|
app
|
AGENT699
| 64
| 4
|
TKT00000193
| 2025-09-25T03:18:00
|
CUST2098986
|
+2348100547344
|
MTN
|
value_added_service
|
low
|
in_progress
|
app
|
AGENT224
| null | null |
TKT00000194
| 2025-09-04T02:26:00
|
CUST9975002
|
+2348055763783
|
Glo
|
sim_issue
|
medium
|
closed
|
call_center
|
AGENT680
| 36
| 3
|
TKT00000195
| 2025-09-06T19:34:00
|
CUST9832859
|
+2349038626503
|
MTN
|
call_quality
|
high
|
resolved
|
app
|
AGENT721
| 8
| 3
|
TKT00000196
| 2025-09-06T08:44:00
|
CUST2047129
|
+2347017943264
|
Airtel
|
recharge_failed
|
high
|
closed
|
app
|
AGENT636
| 11
| 3
|
TKT00000197
| 2025-09-13T15:40:00
|
CUST6838646
|
+2348108384729
|
MTN
|
sim_issue
|
low
|
closed
|
social_media
|
AGENT470
| 85
| 4
|
TKT00000198
| 2025-09-04T15:33:00
|
CUST5098340
|
+2348153856183
|
Glo
|
roaming_issue
|
medium
|
resolved
|
email
|
AGENT890
| 72
| 4
|
TKT00000199
| 2025-09-04T18:06:00
|
CUST9295983
|
+2348057451696
|
Glo
|
value_added_service
|
medium
|
resolved
|
call_center
|
AGENT823
| 59
| 5
|
TKT00000200
| 2025-09-13T12:53:00
|
CUST2817027
|
+2347010867651
|
Airtel
|
recharge_failed
|
medium
|
resolved
|
call_center
|
AGENT413
| 24
| 2
|
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