ticket_id
stringlengths 11
11
| created_at
timestamp[ns]date 2025-09-01 00:00:00
2025-10-01 23:59:00
| customer_id
stringlengths 11
11
| phone_number
stringlengths 14
14
| operator
stringclasses 4
values | issue_type
stringclasses 9
values | priority
stringclasses 4
values | status
stringclasses 4
values | channel
stringclasses 5
values | assigned_to
stringclasses 900
values | resolution_time_hours
float64 1
168
⌀ | customer_satisfaction
float64 1
5
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|
TKT00000301
| 2025-09-06T21:29:00
|
CUST7509958
|
+2348143503276
|
MTN
|
network_issue
|
medium
|
resolved
|
email
|
AGENT961
| 43
| 3
|
TKT00000302
| 2025-09-24T13:34:00
|
CUST2340650
|
+2348164360823
|
MTN
|
billing_dispute
|
medium
|
in_progress
|
app
|
AGENT480
| null | null |
TKT00000303
| 2025-09-25T20:50:00
|
CUST7149714
|
+2348065425910
|
MTN
|
call_quality
|
high
|
open
|
email
|
AGENT130
| null | null |
TKT00000304
| 2025-09-30T07:51:00
|
CUST5457539
|
+2349012449513
|
Airtel
|
sim_issue
|
high
|
resolved
|
call_center
|
AGENT636
| 9
| 3
|
TKT00000305
| 2025-09-14T04:44:00
|
CUST6715800
|
+2348141993305
|
MTN
|
network_issue
|
medium
|
in_progress
|
social_media
|
AGENT930
| null | null |
TKT00000306
| 2025-09-19T03:00:00
|
CUST6766870
|
+2348183990815
|
9mobile
|
roaming_issue
|
medium
|
resolved
|
call_center
|
AGENT260
| 47
| 2
|
TKT00000307
| 2025-10-01T08:22:00
|
CUST3523798
|
+2348055813058
|
Glo
|
recharge_failed
|
medium
|
closed
|
social_media
|
AGENT489
| 71
| 1
|
TKT00000308
| 2025-09-10T17:30:00
|
CUST8940315
|
+2348186059836
|
9mobile
|
account_query
|
medium
|
closed
|
app
|
AGENT973
| 29
| 5
|
TKT00000309
| 2025-10-01T21:17:00
|
CUST7515331
|
+2347054241515
|
Glo
|
network_issue
|
low
|
resolved
|
app
|
AGENT836
| 103
| 4
|
TKT00000310
| 2025-09-15T17:39:00
|
CUST5750041
|
+2349075160494
|
Airtel
|
call_quality
|
low
|
resolved
|
app
|
AGENT745
| 105
| 4
|
TKT00000311
| 2025-09-26T09:22:00
|
CUST7635598
|
+2348156304713
|
Glo
|
roaming_issue
|
medium
|
closed
|
app
|
AGENT885
| 49
| 1
|
TKT00000312
| 2025-09-12T21:51:00
|
CUST1042416
|
+2348079622434
|
Glo
|
billing_dispute
|
high
|
resolved
|
app
|
AGENT551
| 11
| 4
|
TKT00000313
| 2025-09-16T10:07:00
|
CUST4385461
|
+2348033483790
|
MTN
|
recharge_failed
|
medium
|
resolved
|
email
|
AGENT269
| 43
| 5
|
TKT00000314
| 2025-09-13T05:40:00
|
CUST4786477
|
+2349059921448
|
Glo
|
value_added_service
|
low
|
in_progress
|
email
|
AGENT228
| null | null |
TKT00000315
| 2025-09-19T06:42:00
|
CUST6185865
|
+2348051147884
|
Glo
|
data_not_working
|
medium
|
closed
|
email
|
AGENT595
| 57
| 2
|
TKT00000316
| 2025-09-05T02:00:00
|
CUST1150996
|
+2348090692076
|
9mobile
|
network_issue
|
low
|
resolved
|
call_center
|
AGENT398
| 74
| 3
|
TKT00000317
| 2025-09-27T02:40:00
|
CUST5339146
|
+2347031454486
|
MTN
|
recharge_failed
|
high
|
resolved
|
social_media
|
AGENT856
| 24
| 1
|
TKT00000318
| 2025-09-12T14:51:00
|
CUST5810645
|
+2348068450012
|
MTN
|
call_quality
|
low
|
resolved
|
app
|
AGENT592
| 80
| 1
|
TKT00000319
| 2025-09-05T06:22:00
|
CUST9814888
|
+2348087273990
|
Airtel
|
call_quality
|
high
|
closed
|
walk_in
|
AGENT304
| 20
| 2
|
TKT00000320
| 2025-09-18T17:35:00
|
CUST5379397
|
+2348124680231
|
Airtel
|
roaming_issue
|
medium
|
closed
|
walk_in
|
AGENT522
| 34
| 1
|
TKT00000321
| 2025-09-23T00:39:00
|
CUST8215176
|
+2348151220785
|
Glo
|
sim_issue
|
high
|
resolved
|
app
|
AGENT211
| 11
| 2
|
TKT00000322
| 2025-09-22T21:18:00
|
CUST1723184
|
+2348165984248
|
MTN
|
sim_issue
|
high
|
in_progress
|
social_media
|
AGENT780
| null | null |
TKT00000323
| 2025-09-13T15:30:00
|
CUST2716877
|
+2349076758081
|
Airtel
|
call_quality
|
high
|
resolved
|
walk_in
|
AGENT176
| 18
| 2
|
TKT00000324
| 2025-09-29T11:08:00
|
CUST7342087
|
+2349036057802
|
MTN
|
account_query
|
medium
|
closed
|
call_center
|
AGENT569
| 38
| 3
|
TKT00000325
| 2025-09-20T17:42:00
|
CUST2523064
|
+2347082676216
|
Airtel
|
value_added_service
|
medium
|
in_progress
|
app
|
AGENT242
| null | null |
TKT00000326
| 2025-09-16T11:25:00
|
CUST9593903
|
+2349029954063
|
Airtel
|
billing_dispute
|
medium
|
closed
|
call_center
|
AGENT520
| 42
| 2
|
TKT00000327
| 2025-09-14T17:56:00
|
CUST4627428
|
+2348124609849
|
Airtel
|
call_quality
|
high
|
resolved
|
app
|
AGENT448
| 5
| 1
|
TKT00000328
| 2025-09-04T04:26:00
|
CUST2205566
|
+2348089798756
|
Airtel
|
network_issue
|
medium
|
closed
|
email
|
AGENT848
| 56
| 2
|
TKT00000329
| 2025-09-20T02:39:00
|
CUST1532387
|
+2348078326752
|
Glo
|
recharge_failed
|
low
|
resolved
|
social_media
|
AGENT656
| 74
| 1
|
TKT00000330
| 2025-09-28T22:24:00
|
CUST2924989
|
+2348038903062
|
MTN
|
recharge_failed
|
high
|
resolved
|
call_center
|
AGENT837
| 23
| 4
|
TKT00000331
| 2025-09-09T06:16:00
|
CUST9726313
|
+2348176912377
|
9mobile
|
network_issue
|
high
|
closed
|
call_center
|
AGENT104
| 20
| 4
|
TKT00000332
| 2025-09-06T12:53:00
|
CUST2692726
|
+2349071255022
|
Airtel
|
roaming_issue
|
low
|
closed
|
call_center
|
AGENT304
| 72
| 5
|
TKT00000333
| 2025-09-08T11:46:00
|
CUST5023540
|
+2349017719430
|
Airtel
|
billing_dispute
|
medium
|
in_progress
|
call_center
|
AGENT765
| null | null |
TKT00000334
| 2025-09-30T04:21:00
|
CUST2654879
|
+2349072400023
|
Airtel
|
account_query
|
high
|
resolved
|
app
|
AGENT728
| 19
| 4
|
TKT00000335
| 2025-09-09T17:43:00
|
CUST1246874
|
+2347038274330
|
MTN
|
value_added_service
|
high
|
closed
|
call_center
|
AGENT668
| 4
| 1
|
TKT00000336
| 2025-09-10T01:56:00
|
CUST7082005
|
+2349020648359
|
Airtel
|
value_added_service
|
low
|
closed
|
email
|
AGENT329
| 129
| 5
|
TKT00000337
| 2025-09-10T01:42:00
|
CUST1651414
|
+2348050348271
|
Glo
|
billing_dispute
|
medium
|
in_progress
|
app
|
AGENT164
| null | null |
TKT00000338
| 2025-09-16T13:32:00
|
CUST1048683
|
+2348111387765
|
Glo
|
billing_dispute
|
low
|
open
|
email
|
AGENT635
| null | null |
TKT00000339
| 2025-09-18T05:21:00
|
CUST1503073
|
+2349050350345
|
Glo
|
value_added_service
|
low
|
in_progress
|
call_center
|
AGENT578
| null | null |
TKT00000340
| 2025-09-11T00:47:00
|
CUST5963388
|
+2348068378046
|
MTN
|
account_query
|
low
|
closed
|
call_center
|
AGENT400
| 116
| 1
|
TKT00000341
| 2025-09-24T20:46:00
|
CUST5761983
|
+2347011220006
|
Airtel
|
roaming_issue
|
medium
|
open
|
app
|
AGENT454
| null | null |
TKT00000342
| 2025-09-07T21:33:00
|
CUST9209142
|
+2347018738796
|
Airtel
|
data_not_working
|
high
|
resolved
|
app
|
AGENT656
| 10
| 5
|
TKT00000343
| 2025-09-26T17:33:00
|
CUST2233223
|
+2347010619138
|
Airtel
|
billing_dispute
|
medium
|
resolved
|
app
|
AGENT133
| 62
| 1
|
TKT00000344
| 2025-09-06T03:08:00
|
CUST5690777
|
+2348050929380
|
Glo
|
account_query
|
low
|
resolved
|
social_media
|
AGENT643
| 165
| 3
|
TKT00000345
| 2025-09-11T10:58:00
|
CUST2621096
|
+2348120576901
|
Airtel
|
call_quality
|
medium
|
resolved
|
social_media
|
AGENT781
| 59
| 4
|
TKT00000346
| 2025-09-26T21:43:00
|
CUST2253108
|
+2347030534790
|
MTN
|
sim_issue
|
low
|
resolved
|
email
|
AGENT648
| 111
| 4
|
TKT00000347
| 2025-09-02T08:59:00
|
CUST1353732
|
+2348100559911
|
MTN
|
account_query
|
medium
|
closed
|
email
|
AGENT112
| 29
| 2
|
TKT00000348
| 2025-09-08T20:09:00
|
CUST8774461
|
+2348038052311
|
MTN
|
account_query
|
medium
|
resolved
|
call_center
|
AGENT779
| 33
| 1
|
TKT00000349
| 2025-09-05T08:32:00
|
CUST6875730
|
+2348100168998
|
MTN
|
recharge_failed
|
high
|
in_progress
|
app
|
AGENT160
| null | null |
TKT00000350
| 2025-09-13T14:59:00
|
CUST5604821
|
+2348055733619
|
Glo
|
recharge_failed
|
medium
|
closed
|
social_media
|
AGENT882
| 52
| 1
|
TKT00000351
| 2025-09-12T02:37:00
|
CUST7528653
|
+2348159185449
|
Glo
|
billing_dispute
|
high
|
closed
|
app
|
AGENT318
| 8
| 1
|
TKT00000352
| 2025-09-26T21:05:00
|
CUST1169614
|
+2348059308695
|
Glo
|
sim_issue
|
high
|
resolved
|
email
|
AGENT808
| 12
| 1
|
TKT00000353
| 2025-09-05T01:55:00
|
CUST5585174
|
+2348038330057
|
MTN
|
account_query
|
critical
|
resolved
|
app
|
AGENT206
| 1
| 2
|
TKT00000354
| 2025-09-04T02:15:00
|
CUST4888789
|
+2347030041054
|
MTN
|
call_quality
|
high
|
resolved
|
email
|
AGENT562
| 13
| 5
|
TKT00000355
| 2025-09-28T14:14:00
|
CUST8189445
|
+2349034058619
|
MTN
|
sim_issue
|
low
|
in_progress
|
email
|
AGENT744
| null | null |
TKT00000356
| 2025-09-17T00:54:00
|
CUST2924618
|
+2348135858301
|
MTN
|
sim_issue
|
medium
|
closed
|
call_center
|
AGENT395
| 66
| 1
|
TKT00000357
| 2025-09-17T09:22:00
|
CUST3925100
|
+2347016882784
|
Airtel
|
data_not_working
|
medium
|
resolved
|
call_center
|
AGENT893
| 52
| 5
|
TKT00000358
| 2025-09-28T12:15:00
|
CUST1771452
|
+2348109035464
|
MTN
|
account_query
|
medium
|
in_progress
|
app
|
AGENT997
| null | null |
TKT00000359
| 2025-09-08T22:34:00
|
CUST8151567
|
+2347068036327
|
MTN
|
roaming_issue
|
high
|
closed
|
call_center
|
AGENT250
| 4
| 3
|
TKT00000360
| 2025-09-04T08:36:00
|
CUST5293178
|
+2348121167288
|
Airtel
|
sim_issue
|
critical
|
closed
|
app
|
AGENT351
| 1
| 4
|
TKT00000361
| 2025-09-29T00:08:00
|
CUST5155947
|
+2348111560105
|
Glo
|
account_query
|
low
|
open
|
call_center
|
AGENT732
| null | null |
TKT00000362
| 2025-09-28T14:12:00
|
CUST7004791
|
+2348151323118
|
Glo
|
network_issue
|
low
|
resolved
|
call_center
|
AGENT245
| 159
| 4
|
TKT00000363
| 2025-09-14T19:13:00
|
CUST3543923
|
+2348171361243
|
9mobile
|
recharge_failed
|
medium
|
closed
|
social_media
|
AGENT611
| 31
| 5
|
TKT00000364
| 2025-09-13T17:46:00
|
CUST3586624
|
+2349051499458
|
Glo
|
account_query
|
medium
|
resolved
|
app
|
AGENT151
| 30
| 2
|
TKT00000365
| 2025-09-05T16:32:00
|
CUST9275380
|
+2348083429322
|
Airtel
|
sim_issue
|
medium
|
resolved
|
call_center
|
AGENT962
| 71
| 3
|
TKT00000366
| 2025-09-30T18:17:00
|
CUST6275781
|
+2348058598944
|
Glo
|
roaming_issue
|
low
|
resolved
|
call_center
|
AGENT225
| 156
| 1
|
TKT00000367
| 2025-09-24T11:22:00
|
CUST5431957
|
+2349070113927
|
Airtel
|
recharge_failed
|
high
|
in_progress
|
call_center
|
AGENT429
| null | null |
TKT00000368
| 2025-09-20T12:50:00
|
CUST7401051
|
+2348168855063
|
MTN
|
account_query
|
low
|
open
|
call_center
|
AGENT540
| null | null |
TKT00000369
| 2025-09-21T19:36:00
|
CUST2137701
|
+2348163353801
|
MTN
|
data_not_working
|
medium
|
resolved
|
email
|
AGENT318
| 68
| 4
|
TKT00000370
| 2025-09-04T01:48:00
|
CUST5247041
|
+2348160241907
|
MTN
|
roaming_issue
|
low
|
resolved
|
call_center
|
AGENT796
| 85
| 5
|
TKT00000371
| 2025-09-18T12:05:00
|
CUST1525349
|
+2347012397785
|
Airtel
|
network_issue
|
high
|
in_progress
|
call_center
|
AGENT311
| null | null |
TKT00000372
| 2025-09-02T19:30:00
|
CUST8166834
|
+2347051467568
|
Glo
|
network_issue
|
high
|
resolved
|
call_center
|
AGENT157
| 18
| 1
|
TKT00000373
| 2025-09-03T06:59:00
|
CUST2243499
|
+2348027235301
|
Airtel
|
recharge_failed
|
high
|
resolved
|
call_center
|
AGENT261
| 22
| 5
|
TKT00000374
| 2025-09-19T01:40:00
|
CUST1279781
|
+2349015486495
|
Airtel
|
data_not_working
|
high
|
resolved
|
app
|
AGENT971
| 22
| 4
|
TKT00000375
| 2025-09-07T00:17:00
|
CUST9380217
|
+2347082978276
|
Airtel
|
billing_dispute
|
medium
|
closed
|
app
|
AGENT559
| 37
| 4
|
TKT00000376
| 2025-09-07T22:31:00
|
CUST2850891
|
+2348054459500
|
Glo
|
call_quality
|
medium
|
resolved
|
app
|
AGENT405
| 42
| 4
|
TKT00000377
| 2025-09-19T07:48:00
|
CUST5922079
|
+2349051259829
|
Glo
|
account_query
|
low
|
closed
|
call_center
|
AGENT306
| 77
| 1
|
TKT00000378
| 2025-09-06T16:00:00
|
CUST4800082
|
+2348176180208
|
9mobile
|
recharge_failed
|
high
|
resolved
|
call_center
|
AGENT485
| 18
| 3
|
TKT00000379
| 2025-09-08T17:28:00
|
CUST3326185
|
+2348153259566
|
Glo
|
call_quality
|
low
|
resolved
|
social_media
|
AGENT643
| 156
| 4
|
TKT00000380
| 2025-09-18T07:28:00
|
CUST8963481
|
+2348123589622
|
Airtel
|
recharge_failed
|
medium
|
open
|
email
|
AGENT233
| null | null |
TKT00000381
| 2025-09-15T04:51:00
|
CUST7819924
|
+2348021193805
|
Airtel
|
sim_issue
|
low
|
closed
|
social_media
|
AGENT855
| 95
| 1
|
TKT00000382
| 2025-09-09T13:22:00
|
CUST5111453
|
+2348108001844
|
MTN
|
call_quality
|
medium
|
resolved
|
app
|
AGENT564
| 40
| 1
|
TKT00000383
| 2025-10-01T20:40:00
|
CUST2534342
|
+2348055858322
|
Glo
|
data_not_working
|
medium
|
closed
|
app
|
AGENT242
| 25
| 1
|
TKT00000384
| 2025-09-27T03:41:00
|
CUST9908871
|
+2348050968433
|
Glo
|
network_issue
|
low
|
open
|
app
|
AGENT457
| null | null |
TKT00000385
| 2025-09-30T14:54:00
|
CUST9630612
|
+2348075083518
|
Glo
|
recharge_failed
|
medium
|
in_progress
|
call_center
|
AGENT959
| null | null |
TKT00000386
| 2025-09-05T13:08:00
|
CUST4100354
|
+2348076460937
|
Glo
|
data_not_working
|
high
|
open
|
app
|
AGENT855
| null | null |
TKT00000387
| 2025-09-22T20:56:00
|
CUST2361632
|
+2349015689581
|
Airtel
|
roaming_issue
|
high
|
resolved
|
email
|
AGENT254
| 11
| 5
|
TKT00000388
| 2025-09-26T19:48:00
|
CUST8667205
|
+2347051164319
|
Glo
|
network_issue
|
medium
|
in_progress
|
email
|
AGENT973
| null | null |
TKT00000389
| 2025-09-24T02:34:00
|
CUST7551182
|
+2348025235479
|
Airtel
|
roaming_issue
|
medium
|
resolved
|
call_center
|
AGENT768
| 50
| 2
|
TKT00000390
| 2025-09-15T05:32:00
|
CUST6648502
|
+2347063234894
|
MTN
|
data_not_working
|
medium
|
resolved
|
app
|
AGENT803
| 66
| 5
|
TKT00000391
| 2025-09-30T07:08:00
|
CUST9805873
|
+2348129265885
|
Airtel
|
roaming_issue
|
medium
|
resolved
|
call_center
|
AGENT660
| 61
| 4
|
TKT00000392
| 2025-09-10T02:57:00
|
CUST9109447
|
+2347014417948
|
Airtel
|
roaming_issue
|
high
|
in_progress
|
call_center
|
AGENT456
| null | null |
TKT00000393
| 2025-09-20T02:14:00
|
CUST6560107
|
+2347056098982
|
Glo
|
recharge_failed
|
low
|
open
|
app
|
AGENT732
| null | null |
TKT00000394
| 2025-09-23T14:14:00
|
CUST1471428
|
+2348145106025
|
MTN
|
call_quality
|
medium
|
closed
|
email
|
AGENT419
| 26
| 2
|
TKT00000395
| 2025-09-21T00:31:00
|
CUST1400025
|
+2348144567667
|
MTN
|
sim_issue
|
low
|
resolved
|
call_center
|
AGENT549
| 158
| 3
|
TKT00000396
| 2025-09-27T05:56:00
|
CUST3600997
|
+2347018419337
|
Airtel
|
call_quality
|
medium
|
resolved
|
app
|
AGENT181
| 51
| 3
|
TKT00000397
| 2025-09-16T04:08:00
|
CUST7427730
|
+2347060841357
|
MTN
|
roaming_issue
|
medium
|
open
|
social_media
|
AGENT688
| null | null |
TKT00000398
| 2025-09-16T17:13:00
|
CUST2632823
|
+2348110121007
|
Glo
|
roaming_issue
|
high
|
resolved
|
walk_in
|
AGENT973
| 18
| 5
|
TKT00000399
| 2025-09-15T19:12:00
|
CUST2850834
|
+2349038839405
|
MTN
|
sim_issue
|
medium
|
closed
|
call_center
|
AGENT245
| 24
| 4
|
TKT00000400
| 2025-09-15T20:20:00
|
CUST6368898
|
+2349057415792
|
Glo
|
sim_issue
|
low
|
open
|
call_center
|
AGENT550
| null | null |
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